Job Description

Improve business and family comfort, protection and productivity

THE FUTURE IS WHAT WE MAKE IT.

Field Service Engineer II

Changi, Singapore

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will have the opportunity to work with our talented and friendly team of professionals and be part of a global team of future shapers.

Join Us and Make an Impact.

Honeywell, a global leader in technology and innovation, is seeking an experienced and dynamic Advanced Field Service Engineer for our Singapore, Changi location. This role is pivotal in driving the development of on-site installation, servicing, and repair processes for our complex equipment and systems. As an Advanced Field Service Engineer, you will be at the forefront of providing technical expertise and leadership in a fast-paced and evolving environment.

Key Responsibilities:

• Validate Customer Requests: Assess and validate customer needs, ensuring alignment with our capabilities and standards.
• Educate Customers and Field Technicians: Provide expert guidance and training to both customers and field technicians to enhance their understanding of our products and services.
• Documentation: Develop, revise, and correct work instructions, training guides, and other documentation used by field installation specialists.
• Ensure Right and Fast Delivery: Uphold our commitment to delivering exceptional service and solutions promptly and efficiently.
• Continuous Improvement: Lead and participate in continuous improvement initiatives related to field services and product development.
• Cross-functional Collaboration: Work across various teams to resolve administrative issues related to equipment delivery and installation.
• Escalation Point: Serve as a primary escalation point for Field Service Specialists, Service Engineers, and other stakeholders, providing solutions and guidance.

MUST HAVE:

• A minimum of a bachelor\'s degree in Engineering, Technology, or a related field. Advanced degrees are highly preferred.
• At least 5 years of experience in field service engineering, with a focus on complex equipment and systems.
• Demonstrated ability to lead and manage projects involving cross-functional teams.
• Experience in developing and delivering technical training and presentations.

WE VALUE:

• Previous Industry Experience: Proven background in a similar industry, demonstrating familiarity with field service operations.
• Technical/Installation Experience: Hands-on experience in technical aspects and installation processes of complex systems.
• Customer Service Experience: A strong track record of delivering high-quality customer service.
• Communication Skills: Excellent written and oral communication abilities.
• Education: An advanced degree in a relevant field.
• Presentation Skills: Ability to deliver clear, effective presentations to a variety of audiences, including customers, industry peers, and competitors.

About Us

The world is changing. And it\'s a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We\'re building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and size around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, safety, and supply chains.

Discover More

We\'ve been innovating for more than 100 years and now we\'re creating what\'s next. There\'s a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at careers.honeywell.com/us/en/

If you believe what happens tomorrow is determined by what we do today, you\'ll love working at Honeywell.

The future is what we make it. So, join us and let\'s do this together.

Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Copyright \xc2\xa9 2023 Honeywell International Inc

Additional Information

• Category: Customer Experience
• Location: 17 Changi Business Park Central 1, U01-01/09, #02-01/09, #03-01/09, #04-01/09 & #05-01/05, Singapore, SINGAPORE 486073 SGP

Customer Experience (GLOBAL)

Honeywell