Job Description

Driving Infinite Possibilities Within A Diversified, Global OrganizationTHE FUTURE IS WHAT WE MAKE IT.Field Service Engineer IIChangi, SingaporeStart your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.Make the Best You.Working at Honeywell is not just creating incredible things. You will have the opportunity to work with our talented and friendly team of professionals and be part of a global team of future shapers.Join Us and Make an Impact.As a Field Service Engineer II at Honeywell Singapore, you will play a crucial role in the on-site installation, servicing, and repair of complex equipment and systems. This position requires a blend of technical expertise, customer-facing skills, and a commitment to continuous improvement in field service processes and product development.Key Responsibilities: * Support On-Site Installation and Repair:

• Lead the development and refinement of processes for the installation, servicing, and repair of complex equipment on customer sites.
• Ensure high-quality technical standards are maintained during all on-site activities.
• Technical Presentations and Training:

• Deliver technical presentations to customers, industry peers, and competitors.
• Contribute to the creation and revision of work instructions and customer-facing training guides.
• Educate customers and field technicians to ensure a comprehensive understanding of our products and services.
• Documentation and Communication:

• Write and maintain clear, concise documentation used by field technicians.
• Utilize excellent written and oral communication skills to effectively convey information.
• Continuous Improvement Initiatives:

• Drive initiatives aimed at improving processes related to field services and product development.
• Actively seek feedback and implement strategies for service enhancement.
• Cross-Functional Support and Escalation Management:

• Work with cross-functional groups to resolve administrative issues related to equipment delivery and installation.
• Serve as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders to ensure swift resolution of complex issues.
• Customer Service and Delivery:

• Validate customer requests and ensure the Right and Fast Delivery of services.
• Uphold a commitment to excellent customer service throughout all service activities.

MUST HAVE:

• Previous industry experience in a technical or installation capacity.
• Strong customer service background.
• Excellent written and oral communication skills.
• Ability to provide quality documentation and effective training materials.
• Advanced degree in a related technical field.
• Demonstrated skills in delivering high-quality presentations.
• Experience in driving continuous improvement in technical service environments.

WE VALUE:

• A proactive approach to problem-solving and process improvement.
• Team players who can collaborate effectively with diverse groups.
• Individuals who are passionate about delivering exceptional customer experiences.

About UsThe world is changing. And it\'s a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We\'re building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and size around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, safety, and supply chains.Discover MoreWe\'ve been innovating for more than 100 years and now we\'re creating what\'s next. There\'s a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at careers.honeywell.com/us/en/If you believe what happens tomorrow is determined by what we do today, you\'ll love working at Honeywell.The future is what we make it. So, join us and let\'s do this together.Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.Copyright \xc2\xa9 2023 Honeywell International IncAdditional Information

• Category: Customer Experience
• Location: 17 Changi Business Park Central 1, U01-01/09, #02-01/09, #03-01/09, #04-01/09 & #05-01/05, Singapore, SG 486073 SGP
• Nonexempt

Engineering (GLOBAL)

Honeywell