What will you do The Field Service Engineer is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. Investigates and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Conducts on-site installations of the full range of Thermo Fisher Scientific systems and their associated options. Responsibilities and deliverables include:
Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure proper working order
Provide troubleshooting and repair support for customers and other field service personnel
Cultivate and develop positive working relationships with customers, system users and company personnel
Travel, often on short notice, to customer sites to resolve problems
Complete and submit field service reports
Provide training for customers and users on system maintenance
Provide feedback to product quality teams
Provide appropriate input in writing updating and correcting various Thermo Fisher Scientific system documentation
Provide input for various reports including identifying and isolating unique problems with system
Act as a subject expert and resource for training
How will you get here? This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas. Education
Typically requires a University degree or equivalent combination of education and experience in electronic system problem solving
Experience
Candidate with no experience in field services role but with exposure with Electron Microscopy tool are open to apply or
Candidate with approximately 3 - 5 years of hands-on technical experience installing, solving problems, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB or similar systems.
Experience solving and repairing ultra-high vacuum and high voltage systems is highly desired.
Knowledge, Skills, Abilities
Ability to deal effectively with customers
Excellent interpersonal communication skills
Proven track record to solving complex systems and subsystems down to component level
Literate in MS DOS and Windows software environments
Able to read and interpret schematics
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