Job Description

Field Service Engineering work is focused on providing technical advice to customers including commissioning, installing, and testing of products/equipment including:Identifying and correcting more complex problems associated with start-up
Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs
Developing on-going relationships with customers to secure future business
May resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased

Job Responsibilities:

• Resolution of customers technical issues in timely manner with best possible results whether on-site or remotely.
• Achieved all individual and department KPI.
• Monitor all the tools used for repair and maintenance are calibrated. Work closely with supervisor on sending tools for calibration before due date.
• Perform commissioning and provide in service training for new equipment installation.
• Schedule preventive maintenance accordingly for all customers.
• Maintain all required records for jobs carried out for future audit purposes.
• Work closely with the sales and marketing team to provide product support for demo equipment.
• Communicate with customers on all product related issues to assure customer satisfaction.
• Comply and records all on-site activities as per SOP. Document all service related activities and alerts appropriate department (Regulatory, Quality and Regional Tech Services) and management of any potential patient injuries or crucial technical related problems.
• Willingness to work extended hours during weekend or holiday when necessary
• Complete all training assignments, including on-the-job instruction as well as training in a formal classroom setting.
• Review technical bulletins, product manuals and any other relevant technical materials.
• Assist Technical Supervisor/Manager in ordering and returning of spare parts in a timely manner.
• Perform any other duties as assigned, such as lead or assist in special projects, etc.
• Aware of Alcon servicing policies and adheres to compliance guideline
• Full support in the compliance initiatives (such as Code of Conduct, Anti-Bribery, Fair Competition, etc)
• Travelling involve to support others countries if needed with short notice period.

• Candidates with Ophthalmic industry will be highly preferred. This will include Knowledge in Ophthalmic products preferred (Example: Cataract, Vitreoretinal and Refractive Laser equipment)
• Deep knowledge in Alcon surgical product portfolio is highly desired
• Good communication and negotiation skills
• Sensitive to the pharmaceutical market and strong analytical skills
• Valid training certification on Alcon surgical product will be added advantage
• Good understanding of electrical, electronics, mechanical basics and concept
• Able to liaise with internal and external customer
• Able to perform repair and maintenance jobs with minimum supervision
• Able to complete all documentation works on a timely manner with high accuracy
  
  

• Diploma or higher education with degree or equivalent with specialization in Bio-medical, Medical Engineering, Medical Technology, Electrical and Electronics