Job Description

How Will You Make an Impact?

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

As the primary regional field service engineer, ensure customer needs are met using appropriate resources:

• Conduct on-site tool installations and follow testing procedures to ensure accurate working order
• Conduct on-site scheduled planned maintenance visits
• Provide troubleshooting and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with customers, system users, and company personnel
• Successfully complete technical training as required
• Proactively seek out additional learning opportunities both inside and outside of the region
• Travel, sometimes on short notice to customer sites to resolve problems or support colleagues
• Complete and submit administrative reports
• Partner with colleagues to acquire or provide technical mentorship and training
• Provide training for users on system operation
• Make yourself available to train and mentor new field service engineers
• Provide feedback to product quality teams

Education

• Minimum educational requirement Diploma / Degree (preferably in Applied Physics, Electronics, or Electro-Mechanics), equivalent military, or technical training Experience.
• Minimum of 2-3 years of hands-on technical experience installing, repairing and calibrating tools such as SEM, TEM, FIB, Probers, or similar systems.
• Candidate with no experience are welcome to apply

Knowledge, Skills, Abilities:

• Detailed understanding and extensive experience solving and repairing ultra-high vacuum, high voltage, mechanical, and computer issues
• Proven track record solving complex problems by process of elimination techniques down to the PCB level
• Able to read and interpret schematics
• Literate in Windows software environments
• Ability to partner effectively with customers and colleagues
• Excellent interpersonal communication skills; must have professional working proficiency in English
• Able to acquire a valid passport to travel regionally and internationally as required

Job Category

Field Services

Thermo Fisher Scientific

is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.