Job Description

THE FUTURE IS WHAT WE MAKE IT.

Field Service Manager

Changi, Singapore

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will have the opportunity to work with our talented and friendly team of professionals and be part of a global team of future shapers.

Join Us and Make an Impact.

Field Service Manager (FSM) is responsible for Services business providing Operational Management through delivery and execution of service solutions in compliance with customer specifications and contractual agreements, leading a team of field personnel, managing a P&L, owning Nos & driving to achieve expected results, growing the service business inside existing and new customer locations, Support & lead Sales and reporting the current and future performance of the department.

Key responsibilities include daily engagement and teaming with customers, team members, sales and marketing, and project operations to maximize customer satisfaction, excellence in delivery profitable growth.

Key Responsibilities:

\xc2\xb7 Develop, lead & motivate a high-performing Services team and facilitate the team\'s achievement of goals and objectives and strive them for excellence, growth, and customer relationship including technical coaching, knowledge sharing & deploying standard engineering and support process, tools and methodologies.

\xc2\xb7 Develop long-term, high quality sustainable business relationships with customers by engaging with management teams and consistently exceeding expectations

• Manage Strong working relationship with Petronas OPU\'s
• Improve & maximize Customer satisfaction
• Act as the focal point to the customer in all aspects of the project, ensuring that all contractual requirements and obligations are understood and fulfilled.
• Prime interface to customers to ensure that support and project requirements are defined, agreed and delivered within schedule and cost constraints

\xc2\xb7 Overall P&L responsibility including but not limited to

• Driving Orders growth
• Achieving Revenue, Income and cash goals, including actions to support past due receivables collections
• Drive operational performance improvements to increase revenue, improve service quality, increase operational efficiency and maximize profitability
• Analyze, interpret and maintain monthly, quarterly, and annual financial & operating estimates on revenue and cost data/variances to regional management.
• Perform contract reviews and negotiations with customers and vendors to maximize contract retention and profitability

\xc2\xb7 Lead & motivate Service team and Lead service sales pursuits where appropriate in concert with Account Managers, Sales support including basic system design and estimation, scope definition and T&Cs

\xc2\xb7 Ensure all service and engineering work meets requirements in terms of functionality, standards, quality, and supporting documentation and implementation process at minimum cost and that gross margin improvement are continuously pursued.

\xc2\xb7 Excellent team work capabilities to develop & excel working relationships with

• Sales Manager and Account Managers
• Key Customer Contacts
• Project operations to ensure seamless project handoff from project operations to service operations and sharing of common resources
• LSS Pole service leadership to drive common processes and growth programs.
• Functional leaders from Safety, Finance, Human Resources and others to ensure processes and governance are executed.

\xc2\xb7 Drive the Honeywell safety culture through demonstrated understanding, commitment and action supporting the organization\'s safety and environmental requirements/regulations.

\xc2\xb7 Participate as an active voice on Malaysia PMT/HPS leadership team.

\xc2\xb7 Continuous improvement in general business processes and practices

\xc2\xb7 Spokesperson and figurehead in order to promote Honeywell\'s service name and capability

\xc2\xb7 Deliver timely and cost-effective entitlements based on customer requirements

MUST HAVE

\xc2\xb7 5 years of managing service solutions and customer expectations

\xc2\xb7 5 years of knowledge/application of Distribution Control Systems (DCS), Quality Control

\xc2\xb7 Systems (QCS) and Programmable Logic Controls (PLC) Process Control experience

WE VALUE

\xc2\xb7 Ability to lead and influence individuals either Directly or Indirectly

\xc2\xb7 Experience with P&L

\xc2\xb7 Proven track record interfacing and presenting solutions to manufacturing customers on levels from line management to plant/facility management

\xc2\xb7 Excellent organizational, communication - both orally and written, and interpersonal skills

\xc2\xb7 Knowledge of Oracle/ePSF would be preferred

\xc2\xb7 Engineering or relevant job experience

\xc2\xb7 Experience servicing industrial controls and system integration customers

\xc2\xb7 Experience with control systems and advanced software solutions

About Us

The world is changing. And it\'s a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We\'re building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and size around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, safety, and supply chains.

Discover More

We\'ve been innovating for more than 100 years and now we\'re creating what\'s next. There\'s a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at careers.honeywell.com/us/en/

If you believe what happens tomorrow is determined by what we do today, you\'ll love working at Honeywell.

The future is what we make it. So, join us and let\'s do this together.

Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Copyright \xc2\xa9 2023 Honeywell International Inc

Additional Information

• Category: Customer Experience
• Location: 17 Changi Business Park Central 1, U01-01/09, #02-01/09, #03-01/09, #04-01/09 & #05-01/05, Singapore, SG 486073 SGP
• Exempt

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