Job Description

• Responsibilities

• Assist customers with any product technical issue to effectively drive customer satisfaction.
• Collaborate with the Customer Team (CT), to interface with all levels of customer contacts in support of Nacelle Product Entry into Service (EIS) preparation and follow-on revenue service operations.
• Provide technical assistance through on-site over the shoulder guidance and troubleshooting of Nacelles, including the use and proper interpretation of data and technical instructions.
• Review, report, and make recommendations regarding reported Nacelles malfunctions issues and failure trends to ensure a continuous reduction of disruptions for customers.
• Make recommendations regarding required maintenance to ensure alignment with customer operational needs.
• Assist the customer to drive service bulletin implementation and Field actions, to minimize operational interruptions.
• Maintain awareness of program and project changes and communicate to the CT.
• Any other befitting assignment or duties as assigned by Head of Department.

• Qualifications/requirements

• Bachelor's degree with at least 3 years of experience in an aviation related field service or maintenance position
• Must be willing to travel.
• Demonstrated technical expertise in Nacelles repair, troubleshooting, shop operations, and testing; use of Aircraft Maintenance Manual (AMM), Structural Repair Manual (SRM), Trouble Shooting Manual (TSM) and Component Maintenance Manual (CMM).
• Demonstrated understanding of the financial/commercial impact of technical solutions.
• Ability to make formal presentations to all levels of the organization, customers and peers.
• Able to work with all levels of maintenance, engineering, and management.
• Ability to work across global teams.
• Experience with customers and airline operational organizations.

ST Engineering