Job Description

Are you looking for a new role where you can be yourself and accomplish your best work? Look no further. At Asurion, our teams work collaboratively to innovate and serve customers while ensuring employees succeed and feel valued.

We don\'t just provide customers with exceptional service - we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.

Who is the Field Support Engineer?

The Field Support Engineer plays a critical role in ensuring the reliable operation of Asurion\'s IT

infrastructure and providing excellent technical support to end-users.

You will be responsible for diagnosing and resolving technical issues, maintaining IT infrastructure, and delivering exceptional customer service to internal stakeholders. You will be the point of contact for IT requests or incidents pertaining to end-user equipment across all Asurion business locations in Singapore.

You will work to deliver an exceptional customer experience as well as performing timely and accurate support functions and supplemental project or emergency work. You will adhere to the Standard Operating Procedures to ensure standardized support.

Here\'s what you can expect to do:

• Act as the first point of contact for the business for most day-to-day requests and for Regional IT which includes the responsibility to release management or assistance by working closely with the development, business analysis and operations teams to be trained and prepared for support of application releases.
• Manage and escalate troubleshooting and other technical problems appropriately. Identify the root cause of incidents by providing information about the event as well as partnering with the full technology team to identify problems and to find actions for resolution.
• Ensure technical advice, solutions, decisions, actions, and security policy are aligned with the IT department methodologies, processes, and systems.
• Manage all on-site IT infrastructure, which includes the provisioning of equipment (e.g. PCs, laptops, terminals, phones, and mobiles); software on local PC\'s - SOE new laptops and desktops; meeting room projectors; printer replace consumables, organizing hardware repair and arrange account set-up and closure for all users on both Asurion and client platforms.
• Participate in the procurement process by raising purchase orders (POs) for IT equipment and supplies.
• Communicate and collaborate with global teams to ensure alignment on IT support and projects and stay up to date with the latest technologies and industry trends to enhance technical expertise.

Here\'s what you\'ll bring to the team:

• Minimum of 3 years\' experience in a Call Centers, Mobile handsets or Insurance industry field.
• Strong knowledge of a range of technologies including basic networking; PC, Microsoft AD, Exchange, and MS Office (PABX solutions e.g., Avaya).
• Understanding of network configurations and protocols.
• Ability to interact effectively and professionally with external clients and internal teams and superb interpersonal skills to engage with service providers in other locations, often overseas.
• Confident to work independently and an effective team member that can share knowledge and information to meet the team\'s priorities.
• Good business sense and result-oriented with the initiative to drive solutions.
• Strong communication and interpersonal skill.

How we can take care of you:

• Join a non-hierarchical, fast paced and inclusive team - we foster a work culture where employees are valued, regardless of their background, level or position.
• Be a part of something bigger - we are constantly evolving within a startup framework, cultivated and supported by the backing of a large global organization.
• Boost your career through our culture of learning. Take advantage of tailored opportunities for personal growth as you build your personal development plan with your People Leader.
• Connect with the local team through team building, town halls and group training
• Give back to the community through the partnership with our local charity partners

Get to know us:

Our journey has taken us from a small startup to the biggest tech care company in the world. We\'ll continue to evolve, but our integrity and commitment to our customers and partners will stay the same. With offices worldwide and working with respected companies you\'ve heard of and whose products you love, Asurion\'s 24,000 employees and counting deliver a seamless, award-winning customer experience to our nearly 300 million customers, anticipating their needs and providing tailored services reachable within one touch. We are regularly recognized for our excellence in service, customer support and as a best place to work.

Additional Information

Career Level

Senior Executive

Qualification

Not Specified

Years of Experience

4 years

Job Type

Full-Time

Job Specializations

,

Company Overview

About Asurion

Asurion is the global leader in technology protection services. From lost, stolen and damaged wireless handsets to malfunctioning computers, gaming systems and provides more than 300 million consumers worldwide with best-in-class service, repair, replacement and delivery. The company also provides products which can protect a consumer\'s wireless content and software. Asurion is the exclusive provider to many of the world\'s premier telecommunications and retail companies. The company is privately-held with more than 24,000 employees and operates in six countries across three continents. For more information, please visit www.asurion.com.

Why Join Asurion?

At Asurion, we don\'t just redefine--We reinvent.We began by establishing a culture that rewards results and isn\'t confined by hierarchy. As a result, we have achieved phenomenal growth.

Today, this entrepreneural spirit is as strong as ever. It is in our DNA. We foster a culture where our team members are encouraged to daily make a difference -- for our clients,customers, and themselves. Our dynamic and rewarding environment ensures that every team members has the opportunity to reach their full potential.

Additional Company Information

Registration No.

201217148R

Company Size

51 - 200 Employees

Average Processing Time

18 days

Industry

Telecommunication

Benefits & Others

Dental, Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Performance bonus

Company photos

1/4

Integrity Partners