Job Description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.






Working Arrangement Hybrid Job Summary Treasury Operations is the center of excellence, with in-depth knowledge of banking payment and collection infrastructure and processes. Treasury Operations is responsible for providing support and subject matter expertise to Asia Treasury Office (ATO) and Asia Business Units, to support the full array of operational activities including cheque deposit and payment, incoming and outgoing wire transfers, payment exception handling and cash forecasting & positioning. This Finance Technical Lead role will manage and oversee two sub-teams for Asia Cash Management Operations in MBPS – (1) Transformation and (2) Advisory Team. The Treasury Transformation team owns the BAU function which will include our BAU Treasury Services & projects for BUs and treasury operations for MFAL entity. This BAU function includes administrative cash management functions including cash forecasting, cash positioning and supports ad-hoc tasks from Asia Business Units. The Transformation team is responsible for monitoring and executing time sensitive transactions and respond to queries from internal stakeholders, troubleshooting and resolving any issues during the daily process, ensuring all start of day, end of day and month end activities are completed within the designated time frame. Also, this role will oversee the Treasury Advisory function of the team. Treasury Advisory team will work with Group Treasury and BUs focusing on liquidity management, non-technical cash management enhancement, various analytics and insights, and banking relationship management to realize best practice treasury in every aspects. Overview MBPS is officially registered as Manulife Data Services, Inc. but with an official trade name of Manulife Business Processing Services. MBPS is a Global Shared Service Centre providing Operations Administration, Finance, Investments, Contact Center, Claims, New Business and Underwriting, Actuarial, Legal & Compliance and Enterprise Technology Services to Manulife Companies around the world. MBPS is headquartered in Quezon City, Philippines. MBPS has approximately 5,000 employees across Manila, Cebu, and Chengdu (China). MBPS consists of highly motivated and experienced professionals committed to customer delight. Our customers include Business Units across Asia and North America. Role and Responsibilities Reporting directly to MBPS Treasury Operations Director, this role is responsible for the delivery of Treasury Transformation for Asia. Operational Support

• Manage the teams’ day-to-day operations promoting team efficiency and process effectiveness.
• Ensure that all Service Level Agreements and compliance standards are met at all times
• Allocate and delegate tasks to team members and manage the task monitoring system used for regular business review / governance reporting.
• Ensure the delivery of excellent customer service by proactively promoting client centricity.
• Act as the project sponsor who will monitor the planning, implementation and tracking of any short-term or streamlining/automation projects.
• Support AdHoc analysis to identify root cause of production problems and develop timely solutions.
• Effectively communicate significant production updates and challenges to management as well as to the Business Unit in a timely manner.

Leadership and People Management

• Manage and mitigate operational risks and ensure that issues are escalated timely and resolution is effective. Validate the accuracy of operational risk heat maps and other risk assessments.
• Accountable for the timely and effective closure of audit points.
• Timely and effective delivery of KPI and KRI reports, business dashboards and other metrics as required by management as well as the Business Unit.

• Drive the team in achieving its organizational goals and objectives.
• Owns the performance management, professional growth and development of staff which includes feedback sessions, productivity tracking, coaching, one-to-one meetings and regular employee reviews.
• Perform managerial duties such as hiring, attendance/incentives management and overall coordination with the support departments such as HR, Finance and IT.
• Support and deliver on key transformation strategies of the group, as a priority.
• Establish a high level of credibility and build professional relationships with our customers.
• To ensure customer-centered outcomes, manage business relationships and act as a business partner for our Business Unit service recipients. Enable feedback channels to the business in order to align expectations and priorities.
• In partnership with our customers, define and periodically refresh service level standards across the teams within the domain and manage the achievement of KPIs as defined within the Service Level Agreements and Schedule of Services.
• Drive the sharing of best practices, fostering collaboration and innovation across the teams within the domain.
• Execute on strategic priorities and evolve the service delivery model toward a scalable and strategic global business shared service.

Qualifications

• University degree in Accounting, Finance, or Business-related courses.
• CPA designation (not required but an advantage).
• Minimum 5 years of relevant experience in Accounting and/or Treasury Operations.
• Excellent analytical and technical skills.
• Experience in working in a broad Matrix organization listening and using influence to make an impact.
• Ability to work in ambiguous environment and adapt to change while managing time and workload with aggressive timelines.
• Experience in working across multiple geographies and time zones.
• Strong interpersonal skills and ability to work effectively across cultures, geographies and senior leadership.
• Excellent English written and verbal communication skills.
• Innovative thinker with the ability to negotiate, influence and challenge the status quo to continuously improve processes.
• Ability to anticipate issues and think proactively to resolve issues and risk.
• Outstanding communication and active listening skills, with a strong ability to build and maintain strong relationships across all levels within the organization.
• Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities.
• Presents complex ideas clearly, with an ability to manage the complexities of executing significant change and influence individuals across business boundaries to achieve objectives.
• Understanding of general finance systems or applications available in the market.
• Intermediate to Advanced knowledge of Excel (i.e. mastery of excel formulas and pivot tables is a must; VBA is a plus). Proficient in MS Office suite including Outlook, Word, Power Point, and Project.
• Must be willing to work for a hybrid schedule (3x a week work onsite).
• Overtime may be required to meet business deadlines.

This is intended to describe the general nature and level of the work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required for this role. Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today. About John Hancock and Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com . One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com . Manulife is an Equal Opportunity Employer At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .