Job Description

COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:

• IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
• New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
• Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

For more information, please visit www.beyondsoft.com.

RESPONSIBILITIES

• Management of eMemo/Contract activities and operational support tasks.
• Facilitating smooth onboarding and offboarding of staff within the Service Recovery team including provisioning of necessary resources.
• Tracking and managing incident/problem tickets, collaborating with the STSS/Finance teams to provide necessary support and coordination
• Handling semi-technical tasks, mainly on level 1 technical support
• Efficient operational support leading to timely incident resolution.
• Effective management of administrative tasks, ensuring smooth operations within the Service Recovery unit.

QUALIFICATIONS

• Bachelor\'s Degree in Computer Science or Information Technology, or a related field.
• Minimum 2 yeas of experience in level 1 technical and operational support
• Experience in financial industry settings, with a focus on technical documentation and IT operation e.g. incident management.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Ability to multitask effectively and manage semi-technical tasks.
• Experience with eMemo/Contract activities, staff onboarding/offboarding, and incident/problem ticket tracking.

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