Job Description

Description du poste

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Financing & Client Services (FCS) is responsible for several cross-functional activities across the Financing Bank, including Agency and Transaction Management, Cash & RSF client servicing, and KYC Support and Services. FCS plays a key role in enabling business growth while ensuring operational excellence and robust risk management.



Within FCS, KYC Support & Services oversees client onboarding, periodic reviews, regulatory compliance, and account opening activities for the bank's corporate and correspondent banking clients. The team acts as a critical operational partner to Front Office, enabling seamless client experience and supporting business lines such as Energy & Real Assets (ERA), Corporate & Leveraged Finance (CLF), International Trade & Transaction Banking (ITB), and Distribution & Asset Rotation (DAR).



This role is responsible for managing and coordinating KYC processes, account opening, and ongoing client servicing requirements. It ensures the timely and compliant execution of onboarding and maintenance activities while supporting Front Office with proactive communication, issue resolution, and risk management. The position also contributes to broader FCS initiatives, system enhancements, and regulatory-driven projects as the function continues to expand.

Main responsibilities:

1. KYC / Supporting Front Office:


Manage KYC onboarding, periodic review, modification, and closure processes in accordance with internal policies and regulatory requirements. Receive briefings from business lines on upcoming transactions/deals and initiate KYC processes with the KYC Platform. Liaise with Clients and Internal Stakeholder to obtain required information and documentation. Verify receipt of original documents in accordance with bank standards; ensure completeness and accuracy. Coordinate closely with Front Office, KYC teams, and other support functions to ensure timely completion of KYC cases or issues. Provide proactive guidance to Front Office on KYC requirements, regulatory expectations, and process-related matter. Escalate red flags and potential concerns to Financial Security as required. Draft clear, concise, and well-structured memos to articulate KYC risks, document mitigating measures, and support escalation or approval processes with Financial Security and relevant stakeholders. Participate in projects related to regulatory updates, remediation exercises, audits, new processes, and system enhancements.

2. Client servicing


Support Front Office with the timely opening of current accounts, ensuring all required documentation is received in original or certified form. Serve as key contact for clients on account-related matters and cash management enquiries. Ensure efficient communication and issue resolution to maintain high client satisfaction and strong business relationships.

Criteres de candidature

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Date de prise de fonction
02/01/2026
Niveau d'etude minimum
Bac + 3 / L3
Formation / Specialisation
Bachelor's degree or higher level of education in Banking & Finance


At least 5-10 years relevant experience in Banking and Middle Office, KYC, client servicing.
Niveau d'experience minimum
6 - 10 ans
Competences recherchees

+ Highly analytical person with strong ability to identify key information, assess risks, and solve problems effectively.
+ Organized, detail-oriented, and capable of working under tight deadlines.
+ Excellent communication skills (verbal and writing), comfortable liaising with Clients and Stakeholders at all levels.
+ Strong client service mindset, collaborative team player, and effective relationship builder.
+ Ability to work independently, proactive, eager to learn, and capability of handling multiple priorities simultaneously.
+ Proficient in Microsoft Office (Word, Excel, Powerpoint).
+ Good understanding of Singapore KYC and AML regulatory framework
+ Demonstrated sound judgement, decision-making ability, and assertiveness.
+ Fluent in English and Mandarin (oral and written).
+ AML or CAMS certification is a plus.

Entreprise Credit Agricole CIB

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Rejoignez les equipes de Credit Agricole CIB, la banque de financement et d'investissement du groupe Credit Agricole, 10e groupe bancaire mondial en taille de bilan. Nous accompagnons les grandes entreprises et institutions financieres dans leur developpement et le financement de leurs projets. Pionniers dans la finance responsable, l'engagement social et environnemental sont au coeur de nos activites. Integrer nos equipes c'est contribuer au developpement d'une economie durable. Vous evoluerez dans un environnement multiculturel, a la fois dynamique et stimulant, dans lequel vous serez encourage a innover et partager vos idees. Nous sommes une entreprise qui accompagne ses collaborateurs tout au long de leur parcours. Vous pourrez y developper vos competences et acceder aux larges opportunites de carriere qu'offrent la diversite de nos metiers et nos 30 implantations internationales. Notre culture repose sur la force du collectif et l'esprit d'ouverture, ou chacun est responsabilise et valorise. En agissant chaque jour dans l'interet de la societe, Credit Agricole CIB s'inscrit dans les valeurs du groupe qui est engage en faveur des diversites et de l'inclusion et qui place l'humain au coeur de toutes ses transformations. Tous nos postes sont ouverts aux personnes en situation de handicap. Vous souhaitez prendre part a notre mission ? Rejoignez nos equipes ! The Banker, Juillet 2025