Job Description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Strategic Planning & Business Management team seeks to grow our bench strength and strengthen our support for GCD & collaboration with our business partners through effective performance management framework & methodologies and develop insights for accelerating business performance across all our GCD Channels. As a group wide resource, you will have responsibilities for strategic planning and balanced scorecard (BSC) management & administration as well as participation in key initiatives supporting Group Channels and Digitalisation leadership in enterprise-wide change management & strategic projects.

Job Responsibilities

You will engage key GCD & Business partner stakeholders to manage relationships, understand their business strategies & priorities and collaborate to design & develop key performance metrics as well as rules of engagement across traditional & digital channels aligned to business goals. You will constantly innovate to enhance & bring about greater transparency, simplicity & efficiency to the Group BSC process. In addition, you will also partner, collaborate & work across GCD & country teams to support & contribute towards the execution & delivery of strategic initiatives & projects for GCD as required.

• Primarily responsible for GCD Balanced Scorecard Performance Management which includes supporting Group & Country Channels Heads in designing & developing KPIs & performance metrics for the branches and FinTech / Strategic Alliance teams to collaborate, support and deliver on the financial objectives for business partners/units.
• Additionally, to support & actively participate in non-BAU activities and GCD key initiatives and change management projects to drive strategic transformation.

The jobholder will:

• Lead & provide critical support function to the GCD leadership team on thought leadership relating to Balanced Scorecard (BSC) Framework design, KPI development/measurement & methodologies.
• Build & manage key senior stakeholder relationships and act as a key partner for GCD to support business units / support functions in business target setting & related discussions to ensure business goal alignment and establish rules of engagement.
• Partner with GCD Channels/Branches, Digital Engagement, FinTech/Strategic Alliance & Customer Experience teams to enhance the BSC framework aligned to Business strategies & priorities for both online & offline.
• Actively participate in and support ad hoc BSC related process enhancements & reviews, change management / transformation projects, including strategic reviews, planning, management information (MI) from time to time
• Lead & guide GCD teams in the development of their annual business workplans ensuring that clear business outcomes are established, aligned to group aspirations & tracked.
• Undertake robust business performance analysis, back testing, scenario analysis and provide the necessary MI/data to facilitate effective decision making & reporting.
• Exercise effective governance & accountability around BSC performance management to continuously assess & flag out risk as well as identify opportunities to close performance gaps.
• Deliver strong & effective communication as well as collaborative engagements with senior stakeholders across BU functions, GCD & Country Channels teams.
• Prepare group performance papers, analysis & business presentation decks to senior management for group planning, business review sessions and support GCD business strategy related & Start-of-Year events.

Job Requirements

• A degree in Business & Finance/Business or related Degree preferred with at least 10 years of relevant Performance Management experience in the Financial Industry
• Excellent English written / oral Communication and Presentation skills.
• Strategic thinking, corporate mindedness & a holistic view of the business including The Bank\'s and Business Units\' strategies and be able to draw meaningful linkages to execute effective performance management.
• Firmness, objectivity & strong internal & business stakeholder management skills & engagement abilities.
• A highly analytical mindset and able to study, rationalize & make sense of large amounts of complex performance data to tell a story.
• Innovativeness & the ability to create & drive change & improvements in processes to increase work efficiency & productivity
• Project management experience to actively participate in and support strategic and business transformation projects across traditional & digital channels / domains as required.
• Ability to plan strategically, lead, negotiate, influence, handle conflict & achieve common/win-win outcomes.
• Willingness to dive into granular performance details (i.e. get your hands dirty) as required.
• Strong sense of commitment and be able to work well independently / team under tight timelines
• Agility, good interpersonal, complex problem solving & influencing skills including the ability to work with ambiguity at times.
• Self-motivated, with strong analytical skills & ability to perform in-depth analysis & impact evaluation
• Strong Excel & PPT skills with the ability to build & prepare strategic business presentation decks.

Plus to have (not a must):

• Consulting background
• Business strategy development &/or Performance Management experiences
• Digital &/or FinTech knowledge
• Experience working / across traditional & digital distribution channels with an understanding of how online & offline channels operate for efficiency, synergy and business outcomes.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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