Job Description

First VP, Transact Function Lead, TMRW Digital Group

Posting Date: 08-Feb-2023

Location: Raffles Place, Singapore, SG

Company: United Overseas Bank Limited

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department
We are building and expanding the best digital bank in ASEAN.

Traditional retail banking is changing rapidly, and will change even more in the next 10 years. We fundamentally rethink the retail banking strategy, business model and proposition, to stay relevant and keep up with the challenges that lie ahead in this rapidly evolving landscape.

TMRW (pronounced as "tomorrow") empowers the digital generation with a full suite of banking solutions through a smart, mobile-only app. Our mission is to build and expand the best digital bank in ASEAN. Launched in Indonesia and Thailand as the first mobile only digital bank by United Overseas Bank (UOB) in ASEAN, TMRW offers innovative and simple solutions to help customers stay one step ahead of their finances. Our business model is powered by next-generation artificial intelligence, machine learning, data analytics, user interface design and smartphone capabilities. These include our own digital technology innovations as well as solutions provided through our collaboration with FinTech partners. We embrace a competitive strategy that focuses on customer intimacy, measured by net-promoter-score (NPS).

Since launch, TMRW has won many awards in total, including: Best Digital Bank in ASEAN, Best Digital Bank for Customer Experience and Best Bank for Millennials.
As we enter our next phase of growth, we are looking for entrepreniurial and open minded team players who are keen to learn, enjoy taking on multiple roles, and willing to step out of your comfort zone.
You will be the catalyst of change for UOB and be part of our exciting roadmap in the next chapter of growth. Get ready for an exciting career path in a start-up environment that is diverse and fast-paced, where you will have the opportunity to be engaged in transformative programs, and collaborate with business, and technology teams as well as regional and country stakeholders. We believe in empowering our people, giving them autonomy and ownership of what they do and their successes.
Join us to transform the future of banking and make banking simple, transparent and engaging!

Job Responsibilities

• Product Owner responsible for end to end implementation of Digital Self-Serve capabilities for TMRW Digital Bank across the region
• Serve as a key point of contact - For service provider, technology and operations team for the payment capabilities implementation for the bank
• Digital payments strategy - Assist in the development of the overall digital payments roadmap of UOB
• Vendor performance management - To collaborate and coordinate with external payment delivery vendors in implementing industry projects in Singapore or ASEAN region
• Serve as the regional point of contact - for various country teams for ongoing support and management of digital payments related improvement or enhancement requirements
• Build and handle operational management requirements for payments capability deployment in TMRW Digital Bank across the region -
• Product Owner for payments capabilities in TMRW Digital Bank App - To design, develop and implement Straight Through Processing (STP) payments capabilities in the digital bank app s
• Work closely with cross functional AGILE squads to implement various payments capabilities such as proxy based payments, QR payments, Pull payments and Real-Time debit payment - Independently or in combination with Transaction Banking and Country Digital Bank functions
• Conduct customer and staff immersions - Support synthesize staff and customer insights - Personas, journey pains, gains with regards to service experience and improve performance
• Analyse data on in-app customer journey performance - from Adobe Analytics, Splunk, Crashanalytics and other applications to understand customer drop off or struggles in in-app self-serve journeys. Use insights from such analysis to improve in-app customer journeys

Job Requirements

• Bachelor\'s Degree with minimun of 12 years of relevant work experiences
• Scrum Product Owner and/ or Design Thinking, LEAN methodology certifications would be preferred
• Performing the role of a business lead/ Product Owner in driving Digital Self-Serve capabilities in a Digital App for a well-known bank or fin-tech
• Strong understanding of digital service interactions models and possible use cases of deployment
• Good understanding of the consumer banking landscape in terms of products, functional teams, services and typical banking applications
• Good understanding of contact center functionalities and platforms
• Appreciation of design thinking/ human centered design methodology and experience in using it in project implementation
• Experience in customer immersions, journey mapping and design
• Must demonstrate strong analytical, problem solving, communication and creative skills

Be a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

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