Job Description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

• Drive Technical / System Requirements Lifecycle - From abstract product vision all the way to detailed system / technical requirements
• Support Functional BA - Assist the Functional BA in translating the high-level product vision and initiatives into tangible, detailed technical / system requirements for developers, in collaboration with platform architects. This can be in the form of system interactions for the process flows, technical specifications and elaborated acceptance criteria for relevant stories
• Support Development and Testing - Support developers and testers by providing the first level of technical clarifications during development and/or testing. Responsible for conducting Defect Triage in consultation with all relevant stakeholders as needed
• Requirement Traceability - Responsible for documenting final technical artefacts and ensuring complete traceability to original technical requirements and change management
• Leadership and management - Hands-on leadership and manage a team of 10-15 system analysts by example
• Technical Requirement refinement / elaboration:

• Refine / elaborate the back end stories related to specific systems / platforms based on the agreed technical requirements, ensuring that they follow UOB\'s prescribed format. Ensure that stories have sufficient details and correct acceptance criteria so that developers are able to estimate and work with them
• Ensure stories are consistent and high-quality
• Actively participate in Sprint Planning between Product Owner, Tribe lead, Functional BA and squad members to understand technical requirements
• Consult Solution Architects to clarify technical / system requirements
• Defect Triage: Conduct Defect Triage in consultation with Functional BA as needed
• Requirement Traceability and Change Management: Compile final technical requirements documentation ensuring full traceability and change management

Job Requirements

• Good understanding of digital banking products and system interactions, and retail banking
• Extremely detail-oriented
• Ability to translate high-level requirements into detailed documentation within the organisation\'s context
• Ability to evaluate and analyse existing technical system interactions, and uncover areas for improvements
• Ability to envision and design end to end system solution design keeping an eye on the details
• Ability to analyse / identify how a process design change might impact downstream system interactions
• Ability to gather critical technical information from meetings with various stakeholders and producing useful technical documentation
• Ability to communicate and clarify system / technical requirements with developers, testers and other key stakeholders from business, operations and technology functions
• Ability to identify and clearly document system dependencies
• Excellent technical / documentation / analytical skills
• Ability to work in an Agile delivery environment - adopting agile behavior and tools
• Leadership and team management skills

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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