Job Description

Job Title: Flexi Passenger Services Associate
Job Location: Terminal 4

About Us

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SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.


Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.


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About Us

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GTRSG is the Singapore branch of an exciting joint venture company between SATS Ltd and Air Asia. Bringing together the expertise of SATS and the innovation of Air Asia, this young and dynamic ground handling company provides seamless check-in and boarding, baggage services and aircraft handling experiences at Changi Airport terminal 4. We strive to improve the productivity of our personnel, enhancing service level, with a strong emphasis on maintaining high safety standards.


SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

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At GTRSG, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at GTRSG.

Key Responsibilities

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Overall Responsibilities:

As a Passenger Service Associate, you play a vital role in creating a pleasant experience for passengers' departure. You will be a part of a dynamic team, working in an exciting environment where you can gain insight to ground handling operations in Changi Airport. You can look forward to career opportunities, attractive incentives and recognition.

Duties & Responsibilities:

You play a vital role in creating a memorable experience for all our passengers through a variety of quality passenger services. Your main roles and responsibilities involve:


Greeting passengers upon their arrival and ensuring a smooth departure process. Offering check-in services at conventional counters and managing various flight and customer requests Service ambassador to assist and guide passengers on the use of Self-Service Kiosk and Auto Bag Drops Gate handling duties including verification of passenger itinerary and identity, communicating with airline crew and coordinating departure activities with various departments Guiding and escorting transit passengers from arrival gate to Transfer Holding Area (vice versa) Assisting passengers who require special assistance Assisting to create operational logs and documentation as required, such as gate reports and counter reports Act as an interface between passengers and airline customers Maintain professional decorum, grooming and communication at all times Customer-centricity in handling of passengers with empathy, professionalism and service excellence Ensures compliance to safety, security and standard operating procedures of the company, airlines and airport authorities Maintain full awareness of assigned flight schedules and statuses, and gate changes Assist with on-the-ground logistics during flight disruptions, delays, diversions or irregular operations (IRROPs) Any other Ad-hoc duties assigned by your supervisor

Key Requirements

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Requirement

Able to work weekends and public holidays would be advantageous Customer Oriented and a good team player Comfortable with using computer Able to converse and write in English confidently

Working Location:

Terminal 4

Work Timings:

Able to commit to at least 1 month training (Mon-Fri 830am - 530pm)