Analyze service quality and customer satisfaction
Conduct staff performance assessment process and manage training
Contribute to innovation process within own scope of work in the business unit
Facilitate compliance with legislative and regulatory requirements
Identify and establish internal and external stakeholder relationships
Lead team to implement change
Manage and implement business continuity plans
Manage compliance with food and beverage hygiene policies and procedures
Manage food and beverage operations
Manage site/outlet and equipment maintenance
Manage the customer experience
Qualifications:
Experience in the same industry is an advantage
Positive, confident and personable demeanor
Ability to thrive in a high-pressure environment.
Creative, innovative thinking.
* Exceptional standards for cleanliness, health, and safety.
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