Job Description

Job Number 23190608
Job Category Rooms & Guest Services Operations
Location Maxwell Reserve Singapore Autograph Collection, 2 Cook Street, Singapore, Singapore, Singapore
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Chica Linda. The franchisee controls all aspects of the hotel\xe2\x80\x99s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary

An exciting opportunity has arrived at The Garcha Group, Singapore\xe2\x80\x99s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott);
• Duxton Reserve, Autograph Collection Hotel (Marriott);
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
• As an associate of a Marriott hotel, you have access to the \xe2\x80\x9cGlobal Learning + Development\xe2\x80\x9d tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• Comprehensive Health Insurance Plan with Raffles Insurance with the option to upgrade at subsidized corporate rates.
• 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

• Maintain a high guest service focus by approaching your job with the guests always in mind.

JOB REQUIREMENTS

• Drive departmental objectives for self, team and work together to achieve the goal accordingly.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
• Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. Contribute ideas and suggestions to enhance operational/ environmental procedures in the hotel.
• Actively promote the services and facilities of Marriott hotels to guests and suppliers of the hotel.
• Actively seek verbal feedback from guests and team members at every opportunity.
• Agree on and implement actions to make improvements to guests\xe2\x80\x99 experience.
• Positively deal with and learn from guest complaints and comments with follow-up and feedback to the Rooms Division Manager/ Front Office Manager.
• Make sure all guest requests and queries are responded to promptly and effectively
• Be available to assist on duty in the hotels during any busy days or special events.
• Maintain presence in the lobby, setting the example to team members for guest service.
• Be proactive towards guests, assisting them with any reasonable requests, and train all team members to be observant before guests ask.
• Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.
• Monitor and assess team members\xe2\x80\x99 performance through regular review checks and feedback
• Develop action plans to address shortfalls in standards and identify shortfalls before they affect guest experience.
• Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards.
• Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions, etc.)
• Establish communication effectively with Housekeeping, groups and tours on in-house groups holding catering events, ensuring direct liaison with group leaders upon arrival for special requests.
• Describe, assign and delegate duties and authority for the operation of the department at all times.
• Understand the situation in other departments and its implication for own department.
• Plan ahead and ensures adequate resources are available.
• Coordinate with the Housekeeping department to ensure that cleaning is followed up with and procedures are maintained.
• Ensure the shift is reviewed, handovers and briefings are carried out.
• Maintain in-depth technical knowledge and skills required for the job.
• Maintain guest histories to assist with returning guests.
• Attend and participate in regular operational and hotel meetings.
• Be responsible for the maximization of room revenue and profit through commercial rooms\xe2\x80\x99 management, ensuring a consistently high standard of guest service within the department.
• Make all decisions regarding overbooking the hotel on the same day, ensure all out bookings are carried out by members of the Management and that overbooking levels for future days will be monitored by the Revenue team.
• Understand the goals of the hotel and the department\xe2\x80\x99s role in achieving it, communicating goals to the team.
• Set and agree to departmental objectives for self and team.
• Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars. Be aware of potential highs and lows in the business.
• Create and implement team member incentives as per discussion with the Rooms Division Manager/ Front Office Manager.
• Participate in the development of the annual budget, developing short and long term financial operating plans.
• Use key monitors and financial targets to evaluate the department\xe2\x80\x99s performance and make future plans.
• Analyse financial information that is provided via the payroll system, to assist decision making and ability to explain any financial variance against plan.
• Complete regular financial and operating reports, as required or requested by the Front Office Manager and forecast potential costs.
• Control and review expenses on a monthly basis to implement actions for improvement, following company control procedures.
• Maintain leave plans, monitor, control and minimize overtime for the department.
• Carry out seasonal inventory of operating equipment.
• Carry out selection interviews and make effective recruitment decisions based on skills and attitude.
• Ensure the new join team members have all relevant information upon commencing employment and receives relevant training.
• Plan and ensure departmental orientation, trainings and assessments to maintain standards are carried out.
• Develop and implement department training plans to meet business needs.
• Carry out training programs for team members with the Learning & Development team and departmental trainers.
• Assist in the training of team members ensuring that they have the necessary skills to perform their duties with the maximum efficiency.
• Review and evaluate all training activities.
• Carry out annual appraisals with all team members and identify individual training needs, in accordance with legal and hotel guidelines.
• Introduce appropriate product knowledge courses for team members.
• Understand and communicate to the team their responsibilities within Health & Safety (H&S) legislation and their implication on the operation of the department. Participate in community public relations for the hotel.

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today\xe2\x80\x99s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand\'s target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative \xe2\x80\x93 in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,\xe2\x80\x8b begin your purpose, belong to an amazing global\xe2\x80\x8b team, and become the best version of you.

Marriott