Job Description

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• Drive continuous improvement of customer satisfaction and operational process improvement.

• Lead the collaboration of all involved parties such as carrier, logistics service providers and internal departments to deliver the best-in-class freight forwarding operational service to the customer

• Responsible for all day-to-day shipping operations of assigned customers

• Engage with customers to support their requests through on-time communication and the provision of an effective solution.

Roles & Responsibilities

• Customer service:

• Attend and respond to all customer enquiry related to shipping and operational process; assist the customer in resolving issues happened from booking to final delivery as well as billing issue and discrepancy
• Supervise the operational performance of LSP to ensure delivered service level can meet or exceed the customers' requirements.

• Booking handling:

• Arrange booking with selected carriers and LSP based on customer-requested service
• Update booking confirmation and sailing schedule to customer

• Documentation handling:

• Prepare, review, and/or submit documentation to the appropriate parties and customers in accordance with all applicable procedures and regulations relating to transportation;
• Ensure on-time submission, completeness and accuracy

• Shipment operation:

• Coordinate with customer, internal and external parties to ensure smooth shipping process from pick up to delivery and issue billing to customer
• Anticipate, identify, and resolve problems that could delay the timely release or movement of freight; notify and keep the customer updated on the delay and its status.

Job Requirements

• Bachelor's degree in Business Administration, Transportation, Logistics, Supply Chain Management, or a related field preferred

• At least 5 years' operational and customer service experience in the international freight forwarding industry

• Excellent verbal and written communication skills

• Strong customer service and problem-solving skill

• In-depth knowledge of ocean freight forwarding operation

• Multi-tasking and cross-functional collaboration capability

• Highly self-motivated and driven

• Proficient in Microsoft Word, and Excel.

Work Location 30 Pasir Panjang Road, #07-32, Mapletree Business City, Singapore 117440 Working Hours 8:30 AM - 5:30 PM, Monday-Friday