Job Description

Job Responsibilities [Ocean Operation]:

• Efficient and smooth handling of [import/export] shipments - preparation of HBL, Mbl draft, manifest, billing, input costs, track & trace events, and pre-alert to overseas stations.
• Timely preparation of all related shipping supporting documentation with accuracy and efficiency [import/export] such as Invoices, Packing list, B/L, AWB, C/O, L/C and other relevant shipping documents
• Coordinating [import/export] shipment with local & oversea customers, shipping agent, sub-contractor, port agents and truckers for on all import and export related transportation arrangement matters.
• Monitor daily [import/export] shipment/delivery requirements
• Maintaining the latest customer contact to ensure quality service provided to customer
• Adhering to continuous improvement procedure through best practice to increase competency level of sea freight-related process to achieve performance, quality, compliance and service level growth
• Handling local & oversea Customer Enquiries
• Preparation of quotation
• Closing of P/L Statements within the deadline
• Adhere to in-house customers’ requirements
• Assure proper information flow with sales on changes and/or problems with external customers, with a specific focus on sea freight concerns
• Ensure prompt and accurate declaration/information to carrier or co-loader
• Any other ad-hoc additional functions mandated by Management

• Freight forwarding experience is necessary (with at least 1 year of service)
• Ocean Freight both Import and Export experience will be an advantage
• Ability to work in a fast-paced and deadline-driven office environment
• Knowledge of Ocean Import/Export regulations and documents
• Ability to multi-task, prioritize, and manage time effectively
• Exceptional customer service and follow-up skills