Job Description

Vericle is a Health IT and Revenue Cycle Management (RCM) service company. We are looking for a full-time employee and the requirement is for the position of AR Caller Analyst - freshers who have no or minimal experience in other BPO fields, who will need to compile billing process data, analyze it, and create solutions for process workflow and billing errors.
RESPONSIBILITIES

• Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services

• Initiate telephone calls to insurance companies requesting the status of claims for the outstanding balances on patient accounts and taking appropriate actions.

• Maintain adequate documentation on the Vericle software to send the necessary documentation to insurance companies and maintain a clear audit trail for future reference

• Record after-call actions and perform post-call analysis for the claim follow-up

• Assess and resolve inquiries, requests, and complaints through calling to ensure that inquiries are resolved at the first point of contact

• Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, and use appropriate codes to be used in documentation of the reasons for denials/underpayments

• Manage A/R accounts by ensuring accurate and timely follow-up.

• Ensure that the deliverable to the client adheres to the quality standards.

• Minimum 0-6 months of work experience in any BPO

• A brief understanding of the entire Medical Billing Cycle.

• Must possess excellent communication skills with a neutral accent.

• Must be flexible and should have a positive attitude towards work.

• Must be willing to work in Night Shifts.

• High comfort level working on the Eastern Time Zone/US Shift

• Excellent and undisturbed broadband internet access at home

• Backup internet such as Mobile Hotspot

• Laptop/Desktop with good hardware configuration with at least 8 GB of RAM