Job Description

Front Desk Executive / Hotel Receptionist / Customer Service / Little India * Salary range: $1,800 - $2,000 + OT * Working days: 4 days ON & 2 days OFF (including weekends) * 10 off days per Front Desk Executive / Hotel Receptionist / Customer Service / Little India Salary range: $1,800 - $2,000 + OT Working days: 4 days ON & 2 days OFF (including weekends) 10 off days per month Working Timing: 7:00am/pm -7:00pm/am (12hrs shifts) Working location: Little India Job Responsibilities: Provide friendly and efficient check-in and check-out service at Hotel Reception Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times Willing to take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby Handle walk-in, email, phone enquiries, and internet hotel room reservations Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures Prepare shift reports for submission to accounts. Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation Maintain and improve the hotel's high standard of service and hospitality by providing relevant information such as customer feedback Perform any other duties as required and directed by the Manager or Management. Job Requirements: Preferably with 1-2 years of working experience in a similar capacity Experience in a front office and/ or customer-facing & service role Willing to work on rotating shifts Flexibility to respond to a range of different work situations