Job Description

Job Scope

We are looking for long-term part-time Customer Service Officers to serve as the Company\xe2\x80\x99s first point of contact and manage all parent inquiries during class. The Customer Service Officer will undertake all administrative duties at our front desk during weekends.

The ideal candidate will have a friendly and easy going personality, while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make kids and parents feel comfortable and valued while on our premises.

Responsibilities

• Keep front desk tidy and presentable with all necessary material (QR codes for payments, announcements, fliers etc)
• Greet and welcome kids/parents upon arrival
• Answer questions and address complaints
• Respond to parent inquiries and addressing complaints (WhatsApp, phone call, walk-in) in a timely and professional manner
• Monitor inventory supplies and inform managers when necessary
• In-charge of student attendance
• Collecting payment and maintain updated records of payments
• Maintaining customer database
• Ensuring that the database reflects the most up-to-date schedule
• Maintain and update records of payments
• Able to work independently and in a team with a high level of motivation and initiative

Requirements

• Candidates that are able to commit long term will be given priority
• Enjoy interacting with children
• Good communication skills
• Pleasant & friendly personality
• Comfortable with technology (ideally with own laptop)
• All training will be provided
• Weekend work required
• (Saturday and/or Sunday)

• Full day Saturday 8:30 \xe2\x80\x93 6:00 PM (with break from 12:00-2:30PM)
• Full day Sunday 8:30 \xe2\x80\x93 6:00 PM (with break from 12:00-2:30PM)
• No pay during break time

Salary

$15/hour

Location

- Bukit Timah

- Buono Vista

- Yishun

- Bukit Merah

Business Edge