Greet guests warmly and assist with check-in and check-out procedures.
Provide accurate information about hotel facilities, services, and local attractions.
Assist guests with booking transport, restaurant reservations, and sightseeing arrangements.
Handle guest requests and ensure prompt follow-up and service recovery.
Answer phone calls, respond to emails, and handle walk-in inquiries.
Maintain proper documentation and update guest records using the hotel system.
Coordinate with housekeeping and bell staff regarding room readiness and luggage handling.
Follow hotel policies and procedures, ensuring guest safety and data privacy at all times.
Requirements:
Minimum Nitec / Higher Nitec / Diploma in Business Administration / Hospitality or equivalent
At least have some experience in customer service
Able to commit minimum 3 - 4 days a week
Able to commit minimum 3 months
Pleasant Personality with good communication and interpersonal skills.
Proficient in MS Office
Able to work independently and remain calm under pressure.
Willing to work on rotating shifts (No graveyard shift), weekends, or public holidays as needed.
Interested applicants, please write in through CareersFuture with detailed resume in MS Words format.
EA License Number: 17C8690
Please Provide:
1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments
We regret that only shortlisted candidates will be notified.
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