Job Description

Role Summary: Champion of First Impressions & Workplace Excellence

At CU Lines, we believe that every interaction -- from the front desk to the boardroom -- shapes our corporate identity and culture. As a

Front Office Executive

, you will go beyond traditional receptionist duties by curating a

premium office experience

that enhances our brand, supports business functions, and fosters a welcoming environment for employees, partners, and guests.


This role is ideal for someone with a strong background in

hospitality, aviation, or luxury service

-- someone who instinctively understands discretion, presentation, and people-centric service.

Responsibilities

Workplace Experience & Hospitality

Be the face and tone of CU Lines: warmly welcome visitors, clients, and partners with the poise and professionalism of a 5-star service environment Manage guest experiences end-to-end, including meeting room preparation, refreshments, and post-visit follow-ups Curate a polished, clutter-free, and brand-aligned reception and common area environment Coordinate executive-level services such as reservations, VIP hospitality, and gift arrangements

Office & Business Operations

Oversee day-to-day office functions including supplies procurement, pantry management, courier services, and maintenance coordination Collaborate with departments to ensure new joiners receive a seamless onboarding experience (e.g. workspace set-up, welcome kits, name cards, office access) Liaise with vendors and contractors for office upkeep, service quality, and continuous improvement Assist in organising internal events and employee engagement activities, adding value to the workplace culture

Executive Support & Admin Excellence

Manage travel arrangements and logistics for visiting employees and guests Ensure timely, accurate reporting of monthly office expenses, inventory levels, and service feedback Maintain a reliable system of records and documentation for audits and tracking Identify opportunities to enhance employee experience through small, thoughtful touches across the workspace

What You Bring

Diploma in Business Administration, Hospitality, or a related field At least 2 years of relevant experience in hospitality, airline service, executive concierge, or premium corporate front office Highly polished in appearance, communication, and conduct Strong sense of ownership, emotional intelligence, and discretion Excellent interpersonal skills and a service-first mindset Proficient in Microsoft Office tools; comfortable with tech systems used in modern office management * Proficiency in both English and Mandarin to communicate effectively with Mandarin -require speaking to stakeholders, and partners