Front Office Executive
SG, Singapore
Job Description
Key Responsibilities
GUEST SERVICES
Greet guests warmly on arrival
Check-in and check-out procedures
Handle reservations, cancellations, and modifications
Assign rooms and issue key cards
Communication & Coordination
Answer phones, respond to emails, and manage guest inquiries
Coordinate with housekeeping, room service, and maintenance
Relay guest requests or complaints to the appropriate department
Administrative Duties
Maintain front desk records and reports
Process payments (cash, card, online)
Update guest details in hotel management software (PMS)
Maintain visitor logs and handle mail/messages for guests
Customer Satisfaction
Resolve guest issues with professionalism
Provide information about local attractions, restaurants, and hotel services
Upsell hotel services and amenities (spa, dining, etc.)
Key Skills & Competencies
Excellent communication and interpersonal skills
Professional appearance and demeanor
Problem-solving abilities
Multi-tasking and organizational skills
Knowledge of hotel software (e.g., Opera, IDS, or Cloudbeds)
Fluency in English; additional languages are a plus
Basic accounting/cash handling knowledge
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Job Detail
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Job IdJD1649577
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSG, Singapore
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EducationNot mentioned