Job Description

ABOUT FRASERS PROPERTY

We are a multinational developer-owner-operator of real estate products and services across the property value chain. Listed on the Main Board of the Singapore Exchange Securities Trading Limited (\xe2\x80\x9cSGX-ST\xe2\x80\x9d) and headquartered in Singapore, Frasers Property\'s multinational businesses operate across five asset classes, namely, residential, retail, commercial & business parks, industrial & logistics as well as hospitality. The Group has businesses in Southeast Asia, Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 70 cities and 20 countries across Asia, Australia, Europe, the Middle East, and Africa.

The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing, and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain and commits to net-zero carbon by 2050.

ABOUT THE ROLE

The incumbent shall report to the Operations Manager and support the operations in both F&B and Front office.

WHAT YOU\'LL BE DOING

• Welcoming and checking in guests (which includes issuance of room keys, providing information on hotel services).
• Working hand in hand with the Operations Manager to resolve issues, requests and/or complaints in an appropriate manner to ensure total guest satisfaction.
• Process transactions in accordance with the standard operating procedures (which includes but not limited to posting charges, completing transaction reports, preparing deposit and/or securing assigned bank.)
• Issuance and release guest safe-deposit boxes.
• Up-sell rooms where possible to maximize Service Apartment\'s revenue.
• Routine check and updating on guest reservations information for individuals and/or groups.
• Provide service in a warm and friendly manner in accordance with the caf\xc3\xa9/ restaurant service standards in order to ensure guest satisfaction.
• Prepare and serve food and beverages as per caf\xc3\xa9 menu and standards.
• Prepare and set-up all equipment for the day\'s operations as specified by the shift and for in-house activities upon residents\' request
• Check, order and replenish food and beverages stock as per requirements.
• Ensure high level of cleanliness of caf\xc3\xa9 at all times.
• Perform other duties as assigned which includes but not limiting to guest room tours, concierge services etc

WHAT YOU WILL NEED

• 2 to 3 years of relevant experience in front office.
• Proficiency in Inforbrand HMS - Hotel Management System will be an added advantage.
• Candidate with WSQ food hygiene certificate is preferred.
• Ability to muti-task and work in a fast-paced environment
• Service-oriented attitude
• Ability to problem solve.
• Able to work independently with minimum supervision.
• Ability to work on rotating shift hours including weekends & Public Holidays.

Diversity brings us closer to the communities we serve

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organization, which helps our people to thrive each day.

Additional Information

Career Level

Entry Level

Qualification

Higher Secondary/Pre-U/\'A\' Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma

Years of Experience

1 year

Job Type

Full-Time

Job Specializations

,

Company Overview

Bestowed with International awards and accolades, Frasers Hospitality Pte Ltd is a globally renowned serviced residence owner and management company with Gold-Standard properties across Europe, North and Southeast Asia, the Middle East and Australia. Under the Fraser Suites, Fraser Place, Fraser Residence and the latest Capri by Fraser banners, we meet the unique needs of executive travellers by providing the Frasers Difference.

Frasers Hospitality is a value-based organisation that hinges its success on its people. Our employees make the difference for our residents through their warm, caring and reliable service. It is this intimate and family oriented culture that sets us apart from our competitors, an indispensable value that keeps both our residents and staff glued to Frasers Hospitality worldwide.

Frasers Hospitality Pte Ltd is a member of Frasers Property Group.

Additional Company Information

Company Size

501 - 1000 Employees

Average Processing Time

26 days

Industry

Hotel / Hospitality

Benefits & Others

Dental, Medical, Regular hours, Mondays - Fridays, Formal (e.g. Shirts + Ties)

Specific Location

Jiak Kim Street

Singapore Post