Job Description

About UsCapitaLand Group (CapitaLand) is one of Asia\xe2\x80\x99s largest diversified real estate groups. Headquartered in Singapore, CapitaLand\xe2\x80\x99s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries. Manage property operations - Lead the key operations department at the property most notably Guest Service, Housekeeping, Engineering and Security. - Oversee property operations to ensure adherence to organisational standards and procedures - Monitor and control the availability of rooms and room rate categories with the revenue department to maximise room occupancy and revenue - Establish and maintain guest relationships to build customer loyalty - Monitor and evaluate customer loyalty strategies and programmes to attract and retain guests Drive service and operational excellence - Monitor front office logs on special requests, instructions and information to ensure customer satisfaction and operational efficiency - Resolve challenging guest issues and concerns - Interact with guests to gather feedback on service quality - Evaluate guest satisfaction scores and feedback to identify areas for improvement or opportunities to recognise high-performing staff - Lead innovative and improvement initiatives to provide desired guest experience and enhance service quality and operational efficiency - Lead sustainable operations using green initiatives - Evaluate industry best practices and new technology applications for organisation\'s adoption Manage operational risks - Review compliance management on organisational guidelines and legal regulations - Adhere to crisis management, business continuity and recovery plans for the property Manage human resources, finance and report management - Present reports and recommendations for management updates and decision-making - Support budget forecasting processes for the property - Manage property budget to ensure proper utilisation and accounting of resources - Oversee the implementation of capability development plans for staff - Lead the management of staff performance to achieve property-level BSC targetsBenefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement:At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.Only shortlisted candidates will be notified.

CapitaLand