Job Description

Company DescriptionFounded in 2008 by Serge Trigano and his sons Jxc3xa9rxc3xa9mie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.Whatever your role, we're all here to make the customer experience as unforgettable as possible.Our mission: to bring little moments of happiness to people.Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.Our commitment to diversity and inclusion:Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.Would you like to do the opening of our Mama Shelter Singapore?THE MISSION?Our customers and the reception team are in good hands with you xf0x9fxa4x97.Just like Mama, you ensure that each welcome and interactions are personalized and warm, not just at the beginning, but maintained at all times of the day. xf0x9fx8cx9fYou recruit, train, lead & coordinate the Front Ofxefxacx81ce team in addition to taking on many responsibilities. xf0x9fx93x8bxf0x9fx91xa5As head of department, you are the direct spokesperson and create the link xe2x99xbe between the staff, your team and Management. xf0x9fx94x97You are in charge of managing & solving customer issues and complaints in order to retain our customers. xf0x9fx92xacxf0x9fx9bxa0xefxb8x8fInvolved in the marketing of Mama services, you inspire the promotion of our shop (sale and merchandising of products) xf0x9fx9bx8dxefxb8x8f, the restaurantxf0x9fx8dxbdxefxb8x8f and our events. xf0x9fx8ex89The customer experience must be perfect xe2x9cxa8 and you guarantee it xf0x9fxa4x9c.QualificationsMADE FOR YOU? ONLY IFxe2x80xa6

• Your leadership is natural & effective; everyone knows that when Mama is not there, the children will play, but Mama can count on you xe2x9cx8a!

• You know how to identify talents and develop them; red chair and buzzer: it's your turn! xf0x9fx9bx91xf0x9fx92xab

• You know how to mobilize the necessary resources (Human, Financial & Administrative) to succeed in your mission.

• You know how to drive sales, without turning into the Wolf of Wall Street xf0x9fxa4x91xf0x9fx92xb5.

• With excellent customer relations, you never run out of resources when faced with a customer situation.

• You know how to manage pressure and stress; Master Yoda taught you everythingxe2x80xa6

• Conxefxacx81dentiality is important to you: what happens to Mama stays with Mama xf0x9fxa4x90.

• You know how to use the right tools to report to your management: your PowerPoint presentations and your Excel tables make people so jealous!

• You get your hands dirty and think that leading by example is the key to success.

• You know how to optimize sales and occupancy: 100% OBJECTIVE! xf0x9fx92xafxf0x9fxa4xa9

• True teacher, you like to transmit your knowledge and develop the young Padawans into Jedi.

• For you The Shining is not only a horror movie but above all, a xefxacx81lm about a hotel xf0x9fx98xb1xf0x9fx8fxa8.

• You are a real leader, and you know how to motivate your team!

• You master Opera Cloud

• Unbeatable at Monopoly you know how to put the right price at the right time xf0x9fx92xb8!

• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Competitive salary, and some nice extra perks across the Ennismore family of brands!
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture

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