Job Description

A Front Office Manager for a restaurant , also known as a Front-of-House Manager ,

oversees the daily operations of the dining area, supervises service staff, and ensures a positive guest experience

. Key responsibilities include managing staff, handling guest inquiries and complaints, training employees, coordinating with other departments like kitchen and F&B, and ensuring that service standards are met and maintained. This role requires strong leadership, communication, and problem-solving skills to ensure the seamless flow of service from the moment a guest arrives until they depart.


Key responsibilities

Staff Management:

Supervise, train, and evaluate service staff, including hiring and onboarding new team members.

Guest Experience:

Ensure high levels of guest satisfaction by handling inquiries, complaints, and special requests, and by making sure service standards are consistently met.

Operations:

Oversee daily front-of-house operations, manage shift handovers and briefings, and ensure the dining area is running smoothly.

Coordination:

Work closely with other departments, such as the kitchen and F&B team, to ensure efficient operations and a seamless guest experience.

Performance and Improvement:

Monitor performance, conduct regular check-ins, and develop training programs to improve staff skills and address shortfalls in standards.
Required skills and qualifications


Strong leadership, communication, and interpersonal skills. Excellent customer service and problem-solving abilities. Organizational and time management skills. Ability to train and motivate staff. Computer literacy, including experience with Point of Sale (POS) or other reservation systems. * Experience in a supervisory or management role within a restaurant or hospitality setting.