Front Office Manager

Singapore, Singapore

Job Description

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An exciting opportunity has arrived at The Garcha Group, Singapore\xe2\x80\x99s boutique hotel group currently with the following hotels:
  • Maxwell Reserve, Autograph Collection Hotel (Marriott);
  • Duxton Reserve, Autograph Collection Hotel (Marriott);
  • The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
  • The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:
  • As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
  • As an associate of a Marriott hotel, you have access to the \xe2\x80\x9cGlobal Learning + Development\xe2\x80\x9d tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
  • Comprehensive Health Insurance Plan with Raffles Insurance with the option to upgrade at subsidized corporate rates.
  • 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.
  • 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars
  • Telephone Allowance (as applicable dependent on position)
  • Transportation Allowance (as applicable dependent on position)

& Responsibilities:
  • Processing guest check-ins and room assignments following hotel\xe2\x80\x99s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
  • To provide assistance when required for luggage\xe2\x80\x99s, safety box, additional guest room keys, transportation etc.
  • Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
  • Answer enquiries about hotel services, in house events, directions, attractions etc
  • Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
  • Perform night audits during midnight shift and prepare necessary reports
  • Handle any loyalty membership \xe2\x80\x9cBonvoy\xe2\x80\x9d related enquiries, including adequate management of \xe2\x80\x9cPreferred\xe2\x80\x9d, \xe2\x80\x9cGold\xe2\x80\x9d and \xe2\x80\x9cPlatinum\xe2\x80\x9d members
  • To always be on time and at work when scheduled, in proper grooming and uniform
  • To always remain professional with positive attitude and actions when communicating with guest and associates
  • Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/discplinary action.
  • Any other duties / task as requested by management
Other Requirements
  • Candidate must possess at least Professional Certificate/NITEC in any field
  • Required language(s): English, preferable one other spoken language
  • At least 2 year(s) of working experience in a related field
  • Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
  • Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent

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Job Detail

  • Job Id
    JD1310623
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned