Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it\xe2\x80\x99s with Hilton where we never forget the reason we\'re here: to delight our guests, Team Members, and owners alike.

A Front Office Manager with Conrad Hotels and Resorts supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As a Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Responsible for the selection, recruitment, training and development of Front Office team members
• Supervise day-to-day Front Office operations
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Prepare annual budget and ensure regular tracking of revenue and expenses
• Review departmental training schedules and manuals
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Have complete knowledge of all facilities in the hotel, as well as that provided by establishments in the local area and competitors\xe2\x80\x99 hotels
• Familiarise with all aspects of Front Office
• Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Ensure that credit policies are in place and carried out as required
• Maximize sales revenues through up-selling and marketing program
• Ensure all group and convention booking requirements are met by the Front Office team
• Monitor Guest satisfaction reports and implement actions to improve results
• Maintain good communication and working relationships with all hotel departments
• Conduct monthly communication meetings and produce minutes
• Manage team member performance issues in compliance with company policies and procedures
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Ensure that all Team Members have been trained in fire and emergency procedures and are fully aware of their responsibilities
• Project and maintain the highest standard within the Hotel at all times
• Maintain a highly visible presence in the Hotel lobby

What are we looking for?

A Front Office Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow:

• A degree or diploma in Hotel Management or equivalent
• A minimum of 3 years of Front Office managerial experience in the hotel, leisure, and/or retail sector
• A strong commercial/business sense and demonstration of sales capabilities
• Excellent leadership skills, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• Working knowledge, without assistance, of Microsoft Word, Outlook, and Excel computer programs

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton