Job Description

Job description:

Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.

SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.

Job Purpose

The Hostess is responsible to greet customers and to ensure that all guests receive an amazing experience from their first point of contact with the team

Principal Accountabilities

Greets guests, escorts them to tables, and provides menus Manage waiting list as per brand guidelines Offer appropriate seating arrangements Receive and record customers dining reservations Ensure all orders are filled in a timely and accurate manner Maintain clean and organized tables and work area Observe proper grooming and personal hygiene at all times Assist service crews when needed Manage event related work including setting up tables of the restaurant Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations Handles guest problems and complaints Attend all regular departmental briefings and contribute to an open communication within the assigned team Performs other duties pertinent to this job as assigned.

Communication & Working Relationships

Interacts with customers and shows willingness to serve them with a pleasant attitude Communicate professionally with the supervisor in charge

Knowledge, Skills, and Experience

Minimum 1-2 years of experience in similar position in hospitality industry, preferred but not limited to Good in English Good communications and interpersonal skills Basic computer skills (Recommended to have previous experience in restaurant software) Customer oriented with a positive attitude and smiling face Friendly and approachable Cooperative and self-giving team player Ability and willingness to perform under stress Positive and high energy level A willingness to go the extra mile in ensuring guests' needs are met A huge passion for customer service and hospitality

Physical Requirements of the job

The job of the Hostess/Host may require:

Covering different shifts and working during public holidays Standing for long hours
Job Types: Full-time, Permanent

Benefits:

Food allowance Health insurance
Schedule:

Shift system Weekend availability
Supplemental Pay:

13th month salary Tips
Job Types: Full-time, Permanent

Pay: $2,700.00 - $3,000.00 per month

Benefits:

Additional leave Employee discount Health insurance
Work Location: In person