Epergne Solutions is looking for Functional Business Analyst.Years of Experience : 10 + yearsTechnical Skills & Experience
Strong business domain knowledge in retail banking
Bachelor\xe2\x80\x99s degree in engineering/ business/ finance or equivalent
Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives
Understanding of technology and operational processes across functions / departments in the bank/market.
Resourceful team player
Familiar with change management processes and project management fundamentals
Strategic forward thinking approach to challenges with outstanding communications, influencing, negotiating and persuasion skills
Passionate, diligent and resilient individual with ability to thrive in ambiguity
Experience in scoping and evaluation \xe2\x80\x93 Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
Minimum 10 years of relevant banking and/or consulting experience
Having experience in Digital Servicing Transformation, Customer Journey Mapping, Value Stream Mapping, working knowledge of Lean/Agile principles/practices and getting actionable insights using data will be a plus.
DomainRetail Consumer banking operations & contact centreRetail product knowledge e.g. CASA, Loans (Secured/Unsecured), Wealth & Investment.Knowledge of Best Practices & Service Excellence in Technology & Operation Management