About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.About the DepartmentThe Transformation & COO Office is the enabler to achieve the business goals across the 3 business units of Group Retail - Personal Financial Services, Business Banking and Private Banking.Group Retail has 13 strategic programs that cover customer touchpoints (digital and omnichannel), core product capabilities (cards, wealth, business banking) in addition to data and productivity programs. Each program has embarked on the new ways of working which is on the journey to develop empowered, cross-functional teams.Job ResponsibilitiesTo deliver the program objective of implementing best in class regional capabilities & operating model for fraud prevention, detection & management across CASA & Cards:
- Work with stakeholders across Products, Digital, Fraud Ops etc. to get inputs and document business requirements
- Define and document to be business processes, and create target operating models- Work with GTO to manage timely delivery, and manage risk/issues
- Work with Testing team to translate biz requirements to test scenarios
- Work with stakeholders to drive adoption/commercialisation, and track effectivenessJob Requirements
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