Job Description

JOB SCOPE

Elevating Guest Experience

• Drive a core team to deliver best-in-class service execution and service in an upscale Asian dining environment
• Work with the venue\'s Executive Chef to plan a year-long calendar of promotional activities / special menus
• Curate memorable and unforgettable experiences for guests and VIPs
• Drive a best-in-class beverage programme including wines, spirits, Chinese baijiu & teas
• Exceed Net Promoter Score targets and propose improvement plans to mitigate service shortfalls

• Drive initiatives to enhance personalization/recognition opportunities for guests
• Deliver unique collaborations with internal and external chefs to deliver value-added experiences to guests

• Monitor and address guest feedback proactively, while maintaining guest profiles on a regular basis
• Deliver on CAPEX plans for the venue
• Perform weekly inspections to follow up on critical repairs and addition & alteration works, in collaboration with Facilities, to ensure outlet is well-maintained

Developing Topline and Bottom Line Growth

• Review operating results regularly and identify opportunities to improve performance
• Regularly review expenses to ensure flow-through to bottom line

• Conduct regular competitive analysis of local and international Asian concepts, so as to better benchmark performance
• Work with Marketing to develop and execute a compelling marketing plan to drive business and PR mileage
• Participate in property-wide campaigns (e.g. voucher programmes) to increase covers to venue
• Own the business: Ensure accurate forecasting of business and deliver well-justified, coherent P&L commentary

Managing Effective Teams

• Drive a solution-seeking culture by pushing teams to constantly review guest feedback and empowering teams to make proactive, guest-centric improvements to operations
• Build an ops-ready team that takes personal grooming/etiquette & the aesthetics of the venue seriously
• Work with Human Resources to actively recruit where needed, with a goal of building diverse teams
• Develop and execute strategies to groom and mentor high-potential team members

Innovating & Streamlining processes

• Work closely with restaurant management team to increase outlet\'s productivity and efficiency
• Propose & develop fresh new ideas that leverages technology to improve productivity
• Investigate & propose solutions to ease process bottlenecks
• Drive a \xe2\x80\x9cthink-of-the-box\xe2\x80\x9d spirit amongst teams and reward new/creative ideas
• Deliver cross-department collaborations to enhance operational workflow
• Monitor and minimize wastage of consumables

Ensuring Compliance

• Create a safe and clean working environment by emphasizing importance of workplace safety and hygiene, and ensuring employees are sufficiently trained on such aspects
• Ensure all cashiering procedures are processed in compliance with accounting standards
• Participate in company-wide Sustainability/CSR initiatives
• Socialize new Waste Segregation processes amongst teams in the lead-up to new regulations in 2024
• Build culture of compliance built on ethical standards

JOB REQUIREMENTS

• Minimum 5-8 years\' experience in a renowned restaurant group, integrated resort or luxury hotel chain. High-end Chinese restaurant experience highly preferred.
• Equipped with a comprehensive set of F&B operational skills, with a focus on VIP service.
• Possesses a can-do spirit, always thinking out of the box and never satisfied with the status quo
• Capable of building and managing relationships with multiple departments as well as VIPs
• Able to manage complexity and a dynamic working environment
• Strong in administration, understands financials & proficient in Microsoft Office programmes
• Have a well-groomed, professional appearance

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Advertised: 02 Mar 2023 Singapore Standard Time
Applications close:

Marina Bay Sands