Job Description

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Details of the Division and Team

Deutsche Bank\xe2\x80\x99s Private Banking business is one of the largest wealth managers worldwide. We offer our clients a broad range of traditional and alternative investment solutions, as well as comprehensive advice on all aspects of Wealth Management. As a trusted partner of wealthy individuals and entrepreneurs, family offices and foundations, we create lasting value for clients. We specialize in developing bespoke solutions for our clients around the world, for instance wealth planning across successive generations and international borders, asset management with individual risk management, loans and deposits.

This individual will be part of a helpdesk to provide support and technical assistance to clients who are using the Deutsche Wealth Online (DWO) eBanking facility to view their portfolio summary and monthly statements. The helpdesk serves as the first point of contact for DWO users if they encounter login, technical and security related issues.

What we will offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That\xe2\x80\x99s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

Flexible benefits plan including virtual doctor consultation services

Comprehensive leave benefits

Gender Neutral Parental Leave

Flexible working arrangements

21 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities

Respond to DWO related queries via phone, email, chat or face-to-face

Provide basic technical assistance and navigational guidance to DWO users

Investigate and provide support for internet banking issues such as login, access and etrading issues

Follow up with clients/users to ensure full resolution of queries and issues logged

Escalate security/technical related issues via established channels

Record and analyse common DWO issues and/or complaints and provide feedback as well as recommendations

Prepare and present monthly report, highlighting monthly statistics and issues

Handle tasks allocated by Manager

Able to work shift hours of Monday to Friday either 9am to 6pm OR 10am to 7pm and certain public holidays.

Your skills and experience

Individuals with at least 2-3 years of client servicing experience within the banking or financial services sector

As we serve Hong Kong based clients, the candidate must be proficient in Cantonese, Mandarin and English

Familiarity with industry standard eBanking functionalities and security features

Excellent customer service skills

Ability to communicate effectively to help customers solve their issues promptly

Strong computer skills and the ability to troubleshoot and diagnose problems

Broad understanding of mobile platforms (iOS and Android), PC and Mac

Ability to write, edit and update the operating manual and FAQ

Microsoft Office applications

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.

How we\xe2\x80\x99ll support you

Flexible working to assist you balance your personal priorities

Coaching and support from experts in your team

A culture of continuous learning to aid progression

A range of flexible benefits that you can tailor to suit your needs

Training and development to help you excel in your career

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network. Click to see what we do.

Deutsche Bank & Diversity

Our values define the working environment we strive to create \xe2\x80\x93 diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

Deutsche Bank