Job Description

We are seeking a global leader to establish a reliable, stable and high-performance critical developer services support function impacting the productivity of 22,000 ICG programmers. The role will be working across tech teams to build a world class support team focused on the Developer experience and lead organization to a adopt SRE culture from the outset.

The incumbent will manage multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities. Typically, a direct report to a C16 role and function as an intergral member of the functional leadership team within a country/site location, job family, or line of business.

Responsibilities:

Establish a reliable, stable and high-performance critical developer services support function; A one-stop shop to support all development tools in the SDLC

Understands how the apps support function integrates within the overall organization to contribute to achieving business objectives.

Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions.

Influences and negotiates with senior leaders (across functions); may communicate with external parties

Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Performs other duties and functions as assigned

Own and lead disaster recovery plans.

Lead and deliver local staff forums, present global, regional and location news encouraging global collaboration.

Contribute to define and Implement standard methodologies for the department. Ensure transparency and consistency across teams in the region and globally.

Ensure team adheres to standard methodologies and process including driving compliance to clockwork, resilience and capacity planning

Develop positive relationship with the infrastructure & other functional support teams to drive efficiency

Set measurable / challenging goals for self and team ensuring continuous improvement and self-development of staff

Ensure development plans are in place for staff

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

12+ years relevant experience

Working experience with modern software development tools

Working experience operating applications in the cloud continuum

Extensive experience in people management.

Experience of senior stakeholder management

Quality orientation with a strong eye for detail

Process driven approach with an appreciation of industry best practice

Detailed-oriented, with strong analytical skills

Develops and maintains effective and positive working relationship with peers, stakeholders and management

Pro-active, organized, thorough and energetic

Excellent communicator, presenting to senior management level stakeholders

Manager of managers in a diverse distributed environment

Demonstrable track record of impactful organizational improvement

Demonstrable senior Application Support or project management experience relating to distributed teams and managing managers

Drive and determination: Demonstrates self-motivation and drive and shows determination to achieve goals

Analysis and problem solving

Effectively share information with other support team members and with other technology teams

Ability to plan and organize workload

Consistently demonstrates clear and concise written and verbal communication skills

Ability to communicate appropriately to relevant stakeholders

Education:

Bachelor's/University degree, Master's degree preferred and managerial experience

Job Family Group:
Technology

Job Family:
Applications Support

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

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