Job Description

The Global Operations Lead is responsible for how the account runs. Unlike the Client Lead -- who focuses on client relationship and business growth -- the Operations Lead builds the systems, processes, and governance that make delivery across markets seamless, consistent, and future-ready.




This role requires exceptional organizational design, program management, and change leadership skills. You will be the architect of the global operating model, connecting senior global strategy with day-to-day market execution. You will partner closely with the Global Client Lead and senior client stakeholders, but your remit is distinct: ensuring operational excellence, driving integration across Publicis Groupe solutions, and embedding innovation into the way the account works globally.

Responsibilities

Operational Strategy & Governance

Architect and manage the global operating model: roles, responsibilities, workflows, and governance for all regions. Standardize planning, reporting, and delivery processes to drive consistency and efficiency across multi-markets. Establish account-wide KPIs, dashboards, and tracking systems for performance visibility and accountability.

Program & Delivery Management

Lead the end-to-end delivery of global initiatives (e.g., data platforms, measurement frameworks, technology rollouts). Oversee timelines, interdependencies, and resources across global workstreams, ensuring projects land on time and on quality. Act as the nerve center for escalation management and risk mitigation across markets. Integration Across Groupe Solutions Ensure seamless integration of creative, media, commerce, PR, and technology solutions by aligning global Centers of Excellence with regional and local delivery. Translate strategic direction from the Global Client Lead into clear, executable processes and workflows for teams. Drive alignment between central/global teams and market execution units.

Operational Enablement & Resourcing

Lead resource planning and talent deployment across markets to ensure efficiency, scalability, and optimal team structures. Partner with HR and Finance on workforce planning, training, and operational budgets. Build capability within teams on operational best practices, tools, and knowledge sharing. Innovation in Operations Embed new tools, platforms, and automation into workflows to enhance speed, accuracy, and integration. Pilot innovative operational models and scale successful approaches globally. Continuously assess and evolve the account's ways of working to stay ahead of industry and client needs.

Qualifications

10+ years in media, digital, or integrated marketing with proven global/multi-market operational leadership experience. Deep expertise in operations, governance, and program management, ideally in large, complex global accounts. Strong knowledge of integrated disciplines (media, data, technology, commerce, analytics), with ability to operationalize them at scale. Proven track record in designing and implementing global operating models. Strong change management experience: implementing new processes, tools, or governance frameworks across multiple regions. Excellent problem-solving, organizational design, and stakeholder management skills. Able to thrive in high-complexity environments and manage multiple workstreams across time zones. * Collaborative by nature, with the ability to bring alignment across diverse teams, cultures, and markets.