Job Description

Global Operations



Global Operations Lead - Trust & Safety - Account & Youth Safety Operations



Location

:



Singapore



Employment Type

:



Regular



Job Code

:



A117084



Responsibilities



About the team

The Account & Youth team plays a vital role in safeguarding the integrity of TikTok's account-related domains, ensuring a secure and seamless user experience. With a people-first approach and tailored wellbeing support, the team focuses on delivering product-specific value while continuously enhancing operational excellence. By leveraging tools like translation systems and UAM, we strengthen moderation decision-making to align with TikTok's mission of providing a trusted and enjoyable platform for users worldwide.



What will I be doing?

You will be designing and driving the Global Trust & Safety(T&S) Account & Youth Safety Operations business strategy, which can lead your team to detect, land and optimize operational excellence at the current stage and in the future. You will collaborate cross-functionally across teams within T&S (Policy, Quality Assurance, etc.), and outside of T&S (Products, Data, etc.) to ensure strategy and objectives are aligned and performance execution is up to expectation. You will build positive relationships through on-time delivery of commitments and effective communication with partner/BPOs organizations at the executive level as well as at the site level. You will identify risks and solve cross-functional and inter-team challenges. You are responsible for developing and coaching the overall Youth Safety Operations team globally.

Qualifications

Minimum Qualifications:

Minimum 5 years of operations experience in the social media/high tech industry Minimum 5 years of experience in vendor management in the social media/high tech industry Minimum 5 years of experience in managing a global/regional team along with proven experience in managing more than 5000 employees (direct/indirect) Minimum 5 years of working experience in Trust and Safety field Proven experience in building collaborative relationships with a diverse range of partners and influence at multiple levels of an organization Excellent communication skills with proven ability to communicate complex data analysis to derive key insights

Job Information



About TikTok



TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



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Why Join Us



Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.



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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.



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Diversity & Inclusion



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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.



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Trust & Safety



TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.



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We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.