The Global Services Associate will work to resolve global client inquiries, concerns and issues regarding HR processes and policies through phone, email, web-form, and chat.
As a Global Services Associate you will work to meet all expected service levels and business performance goals, performing a whole range of services and fully documenting all cases in the Case Management system. You will also support the J&J employees and HR community regarding all inquiries related to employee programs and services, HR policy, process, and procedures including navigational support working with the Team Lead of Contact Center on customer concerns.
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