Provide a positive international relocation experience for the assignee
Have general knowledge of Consultant's assigned clients' programs
Respond to general inquiries from assignees when Consultant is not available
As directed by the Consultant, assists in researching services, information, and documents on assignees; updates Altair technology systems
Prepares cost estimates, balance sheets, letters of understanding for review by Consultant
Orders services from various internal and external service providers to include but not limited to household goods, corporate housing, travel, destination services
Sets up assignee files and audits for completeness prior to closing
Follow-up on return of quality assurance surveys on behalf of Consultants
Any additional assignments, activities, and/or projects as requested by the Consultant or Altair management
Direct day to day activities for assigned Associate
Coordinate transferee home move activities with Altair Move Management
Provide backup liaison between Move Management and International Operations transferees to ensure move is accomplished as directed and as scheduled; serve as a second-tier audit point to Move Management in move logistics
Coordinate and ensure that Quality Assurance questionnaires are returned by transferees
Coordinate with the Financial Specialists to ensure correct, timely and accurate billing of service fees for services performed
Prepare monthly international move statistics matrices
TRAINING AND EXPERIENCE:
Minimum 1 year office experience or equivalent work/school and time management skills experiences
Excellent administrative skills with exceptional follow up
Customer service oriented
Able to work independently and as part of a team
Working knowledge of various software applications and tools including but not limited to Microsoft Office Products, (Word, Excel, PowerPoint)
Able to confidently communicate/interface at multiple levels across the Company and with others as required
Strongly prefer prior exposure to international arena - studied, lived, worked or travelled abroad or exposure to other cultures/countries through business or personal activities
Facility in other languages besides English is a plus, particularly Mandarin Chinese
Ability to manage multiple tasks simultaneous
Calm under pressure
Deadline and time sensitive
ESSENTIAL INTELLECTUAL FUNCTIONS: The Global Services Associate must demonstrate the ability to manage multiple projects simultaneously, build client trust through relationship management, manage to deadlines and budgets and rely on extensive experience and sound judgment to plan and accomplish goals.Job Type: Full-time
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