Gov* It Support Specialist (up To $3k + Aws) J44637
Pasir Panjang, Singapore, Singapore
Job Description
IT Support Specialist
- Working Hours: Mon-Fri (830am-600pm)
- Working Location: Pasir Panjang
- Salary Package: $2000 - $3000 (basic) + AWS
We are dedicated to providing top-notch technology solutions and support. We are seeking a dedicated IT Support Specialist to join our team and help us maintain our high standards of customer service and technical support.Job Summary:
Respond to customer inquiries via hotline, email, online forms, chatbot, and other channels, perform basic troubleshooting, and ensure timely resolution and accurate logging of all interactions.Key Responsibilities:
- Respond to cases via multiple channels such as hotline, email, online forms, chatbot, portal, or case management system.
- Perform basic troubleshooting based on standard operating procedures (SOP) and guides.
- Escalate tickets to the next level and ensure resolution within the Service Level Agreement (SLA).
- Ensure that all customer queries and follow-up interactions are logged into the CRM system accurately and promptly.
- Proactively escalate query trends or potential issues to the team leader.
- Perform any other relevant duties as assigned by the Supervisor.
- ITE/Diploma in Computer Science, Information Technology, or a related field.
- More than 2 years of working experience in a Technical Helpdesk operation.
- Prior experience in a Government Technology agency is an added advantage.
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Job Detail
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Job IdJD1423051
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$2000 - 3000 per month
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Employment StatusPermanent
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Job LocationPasir Panjang, Singapore, Singapore
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EducationNot mentioned