Job Description

.Nearest MRT Station:Tanjong Pagar .6 Months Contract .Experience in admin support and customer service work Working Hours: 8.45am - 6.30pm (Monday to Friday) Job Scope: Customer Service Duties (training will be provided): 1. Manage inbound cal . Nearest MRT Station: Tanjong Pagar . 6 Months Contract . Experience in admin support and customer service work Working Hours: 8.45am - 6.30pm (Monday to Friday) Job Scope: Customer Service Duties (training will be provided): 1. Manage inbound calls, emails, letters received through the feedback hotline, email account, letter box, and assist to record feedback provided by feedback providers. 2. Make outbound calls to follow up with callers where callers have left a message with his/her name and phone number. 3. Makeaccuratedataentry of feedback provider's feedbackin thefeedbackdatabaseand maintain proper documentation records. 4. Retrieve status updates on feedback provider's feedback from the feedback database. 5. Makeoutboundcalls and/or send emails tofollowupwith feedbackproviders ontheir feedback and provide status updates to feedback providers as required. 6. Makeoutboundcallsand/or send emailstoinformfeedbackprovidersontheoutcome of their feedback as required. 7. Provide administrative support to facilitate the effective operation of the feedback centre. 8. Perform any other duties assigned by the supervisors. Data Entry Duties (training will be provided): 1. Review dataentries, identifyerroneousentriesandcorrecterroneousentrieswhere applicable. 2. Able to use Googlemaps orothertoolstoidentifypostalcode ofalocation basedon information provided by feedback providers. 3. Conduct simple analysis on data entries. 4. Scan for relevant news via different sources (e.g. newspapers, websites etc). 5. Desktop research 6. Perform any other duties assigned by the supervisors Job Requirements: .OnlySingaporean .Min. NITEC, Higher NITEC Diploma Degree .Proficient in Microsoft Office Applications