Job Description

Overview

About the job

As a Graduate, Application Specialist (Baggage and Border Management) you will assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures. You will be accountable for performing all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities

Reporting to the Director, Service Operations you will be a part of the Service & Infrastructure Operations team responsible for providing Service & Infrastructure Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).

At SITA, we are meeting the new needs of travel ...today! Are you ready to join us?

What You Will Do

• Carry out proactive fault monitoring and incident management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.

• Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements.

• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems.

• Report and escalate all observed problems to proper SITA operational escalation points.

• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.

Who You Are

• University Degree in Computer Engineering/Systems Engineering/Information Systems;

• Open to ITE and Poly graduates also

• Exposure in Linux / Unix;

• Interest in Aviation and the application that support the Aviation industry;

• Strong English Skills;

• Must obtain your degree/ certificate by June 2023

• Must have less than 12 months\xe2\x80\x99 post graduate experience, excluding undergraduate placement/ internship experience.

• Must be a Singaporean Citizen/ Permanent Resident

What You Can Expect

• Participate in structured rotations allowing you great exposure to different teams and technologies.

• Get assigned to a Buddy and a Mentor that will guide you throughout your Graduate experience.

• 18-month contractual assignment with high possibility of conversion

• Shift based work assignment (7.45am- 4.35pm/ 12noon- 8.45pm)

• Be a part of a Graduate community \xe2\x80\x93 both local and global.

• Have access to both Technical and soft skills development training.

• Free shuttle bus provided from Tampines MRT

• Comprehensive medical and flexible benefits

What We Offer

SITA\xe2\x80\x99s workplace is all about diversity many different countries and cultures are represented in our workforce, and colleagues who\xe2\x80\x99ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we\'re always pushing ourselves to find better ways of doing things smarter, quicker, easier, for us and our customers and for their customers too.

And we offer all the good stuff you\xe2\x80\x99d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.

Welcome to SITA

SITA is the world\xe2\x80\x99s leading specialist in air transport communications and information technology. We don\xe2\x80\x99t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.

We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?

For your security, during a SITA hiring process

• never respond to an email asking for a payment, your credit card number or a copy of your bank details;

• always check the sender\'s address before opening the message. For SITA, the address must be equal to \xe2\x80\x9cgivenname.surname@sita.aero\xe2\x80\x9d. Otherwise, it is a fraudulent message;

• all open positions are published on SITA official website and we encourage candidates to apply through it directly.

Keywords graduate, early careers, application specialist

In case of issues with uploading your CV or accessing the application system, please contact us @ careers@sita.aero

SITA