Job Description

OverviewPURPOSE KEY RESPONSIBILITIESQualificationsWELCOME TO SITAis the leading specialist in air transport communications and information technology. We don\xe2\x80\x99t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.Ready to redefine air travel? The journey starts here, with you at SITA.ABOUT THE ROLE & TEAM:As a Graduate, Application Specialist (Common Use) you will assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures. You will be accountable for performing all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first-class support activities.Reporting to the Senior Manager, Service Operations you will be a part of the Service & Infrastructure Operations team responsible for providing Service & Infrastructure Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).WHAT YOU WILL DO:

• Carry out proactive fault monitoring and incident management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.
• Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems.
• Report and escalate all observed problems to proper SITA operational escalation points.

• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.

EXPERIENCE:

• University Degree in Computer Engineering/Systems Engineering/Information Systems;
• Exposure in Linux / Unix;
• Interest in Aviation and the application that support the Aviation industry;
• Strong English Skills;
• Must obtain your degree/ certificate by June 2024
• Must have less than 12 months\xe2\x80\x99 post graduate experience, excluding undergraduate placement/ internship experience.
• Must be a Singaporean Citizen/ Permanent Resident

WHAT YOU CAN EXPECT:

• Participate in structured rotations allowing you great exposure to different teams and technologies.
• Get assigned to a Buddy and a Mentor that will guide you throughout your Graduate experience.
• 18-month contractual assignment with a high possibility of conversion.
• Shift based work assignment (7.45am- 4.35pm/ 12noon- 8.45pm), alternate weeks
• Each month you are also expected to work on 1xSat and 1xSun (not every weekend). For each Sat or Sun that you are working, you will be compensated with an Off day on either Monday or Friday
• Monthly shift allowance will also be provided on top of your basic salary and a end of contract bonus.
• Free shuttle bus provided from Tampines MRT.

WHAT WE OFFER:SITA\xe2\x80\x99s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:\xf0\x9f\x8f\xa1 Flex Week: Work from home up to 2 days/week (depending on your Team\'s needs).\xe2\x8f\xb0 Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.\xf0\x9f\x8c\x8e Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world!\xf0\x9f\x8c\xbf Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.\xf0\x9f\x9a\x80 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!\xf0\x9f\x99\x8c\xf0\x9f\x8f\xbd Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

SITA