Job Description

About Us

Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings.

Having pioneered a successful blueprint for disrupting the telco space in Singapore, Circles has since launched its own digital telco, Circles.Life, in Singapore, Taiwan and Australia. Circles has also partnered with other telco operators to launch digital services, enabling our partners to accelerate growth and capture market share within a short period of time.

Today, Circles is partnering with operators in 14 countries to deliver delightful digital experiences to millions of people through our businesses.

We are backed by global investors such as Sequoia, Warburg Pincus, EDBI and Founders Fund - renowned backers of industry-shaking innovators.

About This Role

We are looking for a strong product leader to lead our Monetization/ Retention squad for Circles.Life B2C markets across Singapore, Australia, Taiwan and Indonesia. The role will be responsible for increasing the Customer Lifetime Value (CLV) of our existing subscriber base across these countries.

The Group Product Manager (GPM), Monetization/ Retention will be responsible for collaborating with Commercial, Marketing and Customer Happiness teams to define a coherent vision for the user experience, and define and drive the overall product strategy to increase CLV. This will include improving the user experience of Circles products (in order to drive higher retention, engagement and NPS), as well as identifying and building innovative products to increase CLV.

The GPM, Monetization/ Retention will lead a team of 2-3 product managers, in addition to driving some of the larger strategic initiatives directly.

This role reports to the Director of Product, GMS and is based in Singapore

What you\'ll be responsible for:

• Team Leadership: Lead, mentor, and inspire a team of 2-3 Product Managers, fostering a culture of innovation, collaboration, and continuous improvement.
• Product Strategy: Develop and execute a clear product strategy that aligns with the company\'s vision, ensuring product roadmaps are well-defined and prioritized.
• Cross-Functional Collaboration: Collaborate closely with cross-functional teams, including design, engineering, marketing, and data analytics, to ensure the successful delivery of product initiatives.
• Market Research: Stay current with industry trends, market dynamics, and customer preferences, conducting in-depth market research to identify new opportunities and challenges.
• Product Development: Oversee the end-to-end product development process, from ideation and concept validation to launch and post-launch optimization.
• Metrics and Analytics: Define and track key performance indicators (KPIs) to measure product success and iterate on features based on data-driven insights.
• Customer Focus: Champion the customer voice within the organization, advocating for user-centered design and continuous improvement of the customer experience.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure the successful delivery of products on time and within budget.
• Stakeholder Communication: Effectively communicate product updates, progress, and outcomes to internal and external stakeholders, including executives and investors.

Job Requirements

• Minimum of 7 years of experience in product management, preferably in consumer-facing tech companies.
• Proven track record of successfully leading product teams and delivering consumer products that have achieved market success.
• Strong understanding of user-centered design principles and the ability to champion the customer\'s perspective.
• Exceptional strategic thinking, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively with cross-functional teams.
• Data-driven mindset with the ability to leverage analytics to inform product decisions.
• Strong project management and organizational skills.
• Bachelor\'s degree in business, computer science, or a related field (MBA is a plus).

What\'s on offer:

We provide a great environment and platform for employees to build their career. In this role, you can expect:

• Unique opportunity to be a part of innovating the telecommunications industry
• Once in a lifetime chance to help shape a brand from the ground up
• Autonomy in the role and in managing your own portfolio
• Exposure to the fast-paced world of high-tech start-ups
• Working with passionate, smart and driven colleagues in a vibrant environment

To all recruitment agencies: Circles.Life will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles.Life employees or any other company location. Circles.Life will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.

Circles.Life is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Circles.Life