Job Description

About the jobHousing is hard. One size rarely fits all, and it\'s a hell of a process. As the largest flexible housing company globally, Habyt\xe2\x80\x99s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world \xe2\x80\x94 you are in the right place!As a Guest Experience Intern, you are a Habyt brand ambassador and will be a part of a high-performing team at our Flex property - Owen House by Habyt, contributing to the optimisation of revenue, occupancy, and average rate, and also delivering the level of service that produces guest satisfaction.Your responsibilities will include:

• Greeting guests and performing check-in and check-out duties
• Creating a satisfactory level of engagement with guests by showing interest, anticipating requests, and engaging with them throughout their stay
• Delivering high-quality customer service by listening to guests\xe2\x80\x99 requests and concerns and coordinating with internal teams to find appropriate solutions to fulfil the request or resolve the incident promptly
• Managing reservations and email inquiries, monitoring room inventory, and assigning rooms when on shift
• Communicating with the Revenue team or other stakeholders to coordinate and conduct the necessary pre-arrival work for VIPs, corporate clients, groups, etc.
• Monitoring and maximising room inventory to accommodate new sales leads and reservations
• Proactively encourage longer lengths of stay for in-house guests
• Proactively upsell to hit monthly team and individual targets
• Proactively looking for areas for development and improvement for yourself and others
• Updating guest data in the PMS and other IT systems as required
• Ensuring compliance with all SOPs and standards

The skills, attitude, and experience we require are:

• Pursuing or recently completed a diploma / degree in Hospitality, Hotel Management, or a related field, demonstrating a strong foundation in service-oriented disciplines
• Independent with exceptional customer service and teamwork skills
• Understand the importance of teamwork as well as individual contributing towards a common goal
• Excellent interpersonal, written, and verbal communication skills
• A willingness to work rotating shifts - Shifts are of 5 days/week including weekends, PH, and both morning, afternoon, and night shifts when required
• Active listening and problem-solving skills, with the ability to accurately assess a situation and respond appropriately to resolve all comments, tickets, queries, and concerns professionally
• Tech-savvy with experience working with Microsoft Office, Google Drive, and PMS/helpdesk systems

Commitment:

• A minimum of 4 months, preferably 6 months

Tentative Start Date and Location:

• 24 June 2024 at Owen House by Habyt

Habyt was founded in Berlin by a team of entrepreneurs with a vision to create affordable and sustainable living solutions around the world. The co-living and housing rental model was broken, and finding a home was never an easy process. From bad paperwork to worse flatmates, unlocking the next move was never straightforward \xe2\x80\x94 and Habyt wanted to fix precisely that.

Habyt