Job Description

Guest Relation Executive Working Days: Wednesday - Sunday (Fixed Mon & Tues off) Working Hours: 44 hours/week (Follow Schedule, open from 11am-10pm) Location: Tanjong Beach Walk, Singapore (daily Guest Relation Executive Working Days: Wednesday - Sunday (Fixed Mon & Tues off) Working Hours: 44 hours/week (Follow Schedule, open from 11am-10pm) Location: Tanjong Beach Walk, Singapore (daily transport pick up from Vivo, two way) Salary: Basic $2100 - $2500 + OT + Allowance + KPI $400 (if shop hit target) Job Role: Provide upscale guest service experiences for clients throughout their meal Responsible for welcoming of guests in a courteous and prompt manner and lead them to a prepared table in accordance with outlets seating procedures. Monitor daily bookings and ensure assigned tables are prepared prior to their arrival Oversee reservations and financial transactions Actively listen to and resolve complaints Coordinate and manage communication between customers and staff and follow up to ensure we resolve customer concerns Educate customers on the menu and specials of the day Appraise team's performance and produce regular reports Analyze customer feedback from customers and online reviews and suggest ways to improve ratings Establish friendly relationships with regular diners Be familiar with menu, promotions and service procedures. Provide full assistance to guests concerning general queries at the restaurant. Provide full assistance to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests. To work closely with the Operations / Service Operations Manager, shift leaders and staff members to ensure all guests are greeted properly and escorted to their ready tables. To familiarize with the work nature and responsibilities of floor staff and all the restaurants events