Job Description

Guest Relation Executive x5

Working Days: Wednesday - Sunday (Fixed Mon & Tues off)

Working Hours: 44 hours/week (Follow Schedule, open from 11am-10pm)

Location: Tanjong Beach Walk (daily transport pick up from Vivo, two way)

Salary: Basic $2100 - $2500 + OT + Allowance + KPI $400 (if shop hit target)

Job Role:

• Provide upscale guest service experiences for clients throughout their meal
• Responsible for welcoming of guests in a courteous and prompt manner and lead them to a prepared table in accordance with outlets seating procedures.
• Monitor daily bookings and ensure assigned tables are prepared prior to their arrival
• Oversee reservations and financial transactions
• Actively listen to and resolve complaints
• Coordinate and manage communication between customers and staff and follow up to ensure we resolve customer concerns
• Educate customers on the menu and specials of the day
• Appraise team's performance and produce regular reports
• Analyze customer feedback from customers and online reviews and suggest ways to improve ratings
• Establish friendly relationships with regular diners
• Be familiar with menu, promotions and service procedures.
• Provide full assistance to guests concerning general queries at the restaurant.
• Provide full assistance to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests.
• To work closely with the Operations / Service Operations Manager, shift leaders and staff members to ensure all guests are greeted properly and escorted to their ready tables.
• To familiarize with the work nature and responsibilities of floor staff and all the restaurants events

Additional Information

Career Level

Non-Executive

Qualification

Not Specified

Job Type

Full-Time

Job Specializations

,

Company Overview

Here at The Supreme HR Advisory, we pride ourselves on being a vibrant recruitment firm with strong Southeast Asia standing. We believe in customizing our services to your unique needs. We are dedicated, enthusiastic and we take innovative approaches in customizing our services. Our depth of experience enables us to understand each industry's challenges and provide expert advice on hiring requirements. Our goal is to leverage on our local knowledge and global expertise to deliver high-quality candidates specifically matched to the requirements of each of our client.

Additional Company Information

Registration No.

201426535W

EA No.

14C7279

Company Size

51 - 200 Employees

Average Processing Time

15 days

Industry

Human Resources Management / Consulting