Guest Relation Officer (Atico) Job in JARDIN ENCHANTE

Guest Relation Officer (atico)

Singapore, Singapore

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Job Responsibilities:

To deliver professional and expert concierge services to customers.
To handle customer requests or enquiry via phone, email, and/or chat.
Interact with customers to provide information in response to inquiries and to handle and resolve complaints.
Establish relationships with customers with a positive customer experience feeling after every contact.
Communicate responses in a clear, professional, timely and concise manner.
Work with team and resources to provide customer with requested service.

Job Requirements:

Candidates must possess at least 1-2 years of Call Centre / Hospitality experiences.
Proficient in Microsoft Office (especially Excel and PowerPoint);
Customer service oriented, result driven & good team player;
Excellent communications & interpersonal skills;
Able to working in a fast-paced environment;
Able to work weekends and public holidays.

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